General terms and conditions of business
The German translation is the only legally binding version of this privacy policy. For a reference in English, please scroll further.
General Terms and Conditions („GTC“) for End Customers
These Terms and Conditions describe the terms and conditions under which you („End Customer“) may use the provided service and the TokenPay product, available at consumer.usetokenpay.com and checkout.usetokenpay.com, and provided by UhuPay GmbH, a limited liability company located at Mergenthalerallee 73-75, 65760 Eschborn, Germany, hereinafter referred to as „UhuPay.“ The service and TokenPay are primarily used by customers who operate online shops, international payment services, or similar offerings („Customers“). This agreement does not govern the relationship between the End Customer and the Customer, but solely the relationship between the End Customer and UhuPay.
The end customer is obligated to read this agreement, as it contains crucial usage instructions for TokenPay and the service. By accessing TokenPay and/or the service, the end customer confirms that they have read and understood this agreement and accept all terms and conditions. Should the end customer not accept this, they are not authorized to use or access TokenPay and/or the service.
To access TokenPay and/or the service, the end customer must be a natural person capable of entering into a legally binding contract with UhuPay – in Germany, for example, this requires being of legal age – and must meet the terms and conditions of this agreement. Furthermore, by using TokenPay and/or the service, the end customer confirms that they are not subject to economic or trade sanctions administered or enforced by any government authority, or otherwise listed as a prohibited or restricted party, or are not a citizen or resident of a jurisdiction or territory subject to comprehensive nationwide, territorial, or regional economic sanctions of the Federal Republic of Germany. The end customer also assures UhuPay that their access to TokenPay and the service complies with all applicable laws and regulations and that they will not use TokenPay and the service to conduct, promote, or otherwise facilitate illegal activities.
Note: This agreement contains important information, including a binding arbitration clause, that affects your rights regarding dispute resolution. TokenPay and our service are only available to you—and you should only access TokenPay and our service—if you fully agree to these terms.
The original version of this agreement is written in German. Other translations are provided for convenience only and are not legally binding. Only the German version is legally binding.
1: Subject matter of the contract and important definitions
- „TokenPay“TokenPay refers to the software solution from UhuPay, which includes the technical infrastructure for conducting blockchain-based transactions. TokenPay functions exclusively as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions. TokenPay consists specifically of the TokenPay API, TokenPay plugins for various modular systems, TokenPay buttons and QR codes, the TokenPay checkout page with associated TokenPay checkout sessions (which provides a user interface for liquidity pools based on the decentralized and public blockchain), automatic email confirmation on the TokenPay checkout page, an internal module for verifying whether a blockchain transaction has been carried out, and a manual hash input function on the TokenPay checkout page for manually adding transactions. Currently, the Polygon blockchain, an EVM-based blockchain with chain ID 137, is supported.
- „payment“This refers to the action of the end customer to request a TokenPay checkout session integrated by the customer using the TokenPay API, the TokenPay plug-ins, the TokenPay button or the TokenPay QR codes with a TokenPay checkout page and, if necessary, subsequently to fill in and submit the data fields of the TokenPay checkout page once, thereby also using the internal module for verifying blockchain transactions, the email confirmation on the TokenPay checkout page and/or the manual hash input function on the TokenPay checkout page.
- „Service offering“This refers to the digital platform offerings through which the end customer manages their interactions with the TokenPay product. This includes the end-customer dashboard – a web application accessible via the internet at consumer.usetokenpay.com – with a transaction overview as well as supporting information and services. Furthermore, the service offering includes the integration of third-party services in accordance with Section 11, Paragraph 10. This also includes support services in written form, via email, telephone, or using comparable technologies. Informational offerings such as websites are also included.”.
- „Account“ refers to the account in the end customer's service offering.
- „Access code“ refers to the end customer’s personal access code, which the end customer can use to log into the service offering or to confirm individual activities automatically or in contact with customer support.
- To use the service and/or TokenPay, the end customer needs a non-custodial blockchain wallet, which allows the end customer to interact with public blockchains. The business relationship between the provider of this non-custodial blockchain wallet and the end customer is governed by their terms and conditions, which constitute a separate agreement from these terms and conditions. UhuPay has no control over the contents, digital products, cryptocurrencies, and settings of the end customer's non-custodial blockchain wallet, nor can UhuPay transfer or restore crypto assets. By connecting this non-custodial blockchain wallet to the service or TokenPay, the end customer agrees to these terms and conditions. The end customer may also use an embedded wallet, which facilitates wallet access management by the provider of this embedded wallet, a third party. In this context, Section 11, Paragraph 10 applies.
2: Conclusion of the agreement, term and termination
- Upon conclusion of this agreement and throughout its term, the end customer is responsible for ensuring compliance with its terms. If the end customer is unable to comply with these terms, they must inform UhuPay and discontinue using TokenPay and its services.
- This agreement is concluded for an indefinite period.
- The end customer should comply with the terms and conditions of blockchains, network operators and other third parties, which are a prerequisite for using TokenPay.
- UhuPay reserves the right to amend this agreement. If significant changes are made, the creation date will be updated. All changes become effective upon publication, and the (continued) use of TokenPay and/or the service offering by the end customer constitutes acceptance of the changes. This also includes UhuPay's right to revise, change, terminate, supplement, or otherwise replace or modify TokenPay and the service offering itself, as well as their availability.
3: Information provided by the end customer to UhuPay
- The end customer is obligated to provide UhuPay with accurate and sufficient information, which UhuPay may request at any time. This information serves to verify the identity of the end customer and their management and ownership, as well as for planning the operation of TokenPay and its services, and for related internal risk management. Additionally, further information may be collected in accordance with Section 11, Paragraph 10, to provide the end customer with third-party services. The end customer consents to the transfer of information to third-party services in accordance with Section 11, Paragraph 10.
- The end customer is responsible for the accuracy and timeliness of the information provided. The end customer is obligated to notify UhuPay immediately if the provided information, in particular the name and address, changes. UhuPay is not liable for any damages incurred by the end customer as a result of their failure to comply with the above regulations.
- The end customer agrees that UhuPay may use all legal means to verify the end customer's identity and will retain this information for that purpose. The end customer is also responsible for complying with applicable laws, particularly those relating to anti-money laundering and anti-terrorist financing regulations. The end customer further acknowledges that a violation of such regulations may damage UhuPay's reputation and that the end customer will financially compensate UhuPay for any reputational damage caused in this context.
- If a planning risk arises for UhuPay, if there is suspicion of reputational damage or if UhuPay's reputation has already been damaged, or if verification of the end customer is no longer sufficiently possible, UhuPay is entitled to terminate this agreement without notice and discontinue the use of TokenPay and the service offering. In this case, the end customer is not entitled to compensation.
4: Rights and responsibilities of UhuPay
- UhuPay owns and retains all rights to TokenPay and the service offering, including all related licensing rights, trademark rights, copyrights, and usage rights. The service offering and the use of TokenPay include the aforementioned rights.
- UhuPay may allow end customers to use third-party services. UhuPay assumes no responsibility for the content or actions of such third-party services. End customers interact with these services entirely at their own risk. UhuPay is not responsible for the accuracy of the content, except for content created by UhuPay itself. Therefore, UhuPay is not responsible for information that end customers disclose and share through third-party services.
5: Rights and responsibilities of the end customer
- The account is linked to the end customer, and only the end customer should have access to it. The end customer is responsible for taking all necessary measures to protect the account from unauthorized access. The end customer confirms that they will use the service and TokenPay exclusively for the purposes permitted by this agreement.
- The end customer is solely responsible for the electronic devices and other aspects such as the condition of the devices used, the internet connection, backups and other similar aspects relating to communication with the service offering and TokenPay.
- The end customer confirms that they will not perform any activities that disrupt the service offering or TokenPay.
- The service may contain links to third-party websites. The end user visits third-party services at their own risk.
- The end customer confirms that they will not store or transmit any content from TokenPay and its services that violates applicable law or fair use principles. The end customer also confirms that they will not encourage other users to engage in such activities.
- The end customer confirms that they will not copy, modify, alter, reproduce or otherwise use any protected material, trademarks or other intellectual property of UhuPay that they access through the use of TokenPay or the service offering.
- If the end customer fails to fulfill the responsibilities of this contract, UhuPay may terminate this agreement without notice at any time, discontinue the provision of TokenPay and the service offering, and delete the end customer's account.
- The end customer confirms that they will keep their account information and access codes secure and will not share them, as this constitutes personal data, and will ensure that no unauthorized access is possible. The end customer confirms that they will not grant any third party access to the service or their account. The end customer will always log out of the service as soon as they cease using the web application or any similar application that provides access to the service. The end customer must immediately notify UhuPay of any loss of account information or access codes, or any unauthorized use, by email to [email address]. [email protected] The end customer alone is responsible for all activities carried out in the account.
- The end customer is solely responsible for complying with applicable law. The end customer acknowledges that they are solely responsible for identifying any applicable laws, including relevant tax laws. The end customer is solely responsible for paying taxes and submitting tax-relevant information to the appropriate authorities. The end customer is solely responsible for all actions or omissions by end users when using the service or TokenPay. The end customer guarantees that all end users who use the service will comply with the end customer's responsibilities under this agreement.
6: Communication
- The service, email messages, telephone calls, and similar means should be used for communication. Communication will take place in German.
7: Fees
- TokenPay is based on decentralized and public blockchain technology. Liquidity pools are used to process payments, and these currently retain approximately 0.4% of the payment value decentrally. If TokenPay is used in conjunction with a customer, the decentrally retained fee is typically deducted from the customer's earnings. If this is not the case, this fee, or a similar amount, may be retained decentrally by the end customer. UhuPay does not control the blockchain technology or the liquidity pools, and therefore does not influence the development of this fee and assumes no guarantees or liability.
- Use of the service is free of charge, provided it is used fairly. If UhuPay believes that a customer is violating fair use rules, UhuPay will inform the customer before any fees are incurred as described in this paragraph.
- All fees charged for the service or TokenPay are exclusive of statutory VAT and other taxes, deductions, discounts, and similar charges. All fees are calculated in euros. Fees for sending letters and document packages are charged as out-of-pocket expenses. Invoices are issued monthly in digital form via email at the beginning of each month for the previous month. Delivery by post is possible upon the express request of the end customer. Payment is due within seven calendar days; after this period, the end customer is in default. Any default interest and reminder fees will be calculated in accordance with applicable legal regulations.
- UhuPay is not responsible for third-party fees, such as blockchain fees (also known as "gas fees"). While UhuPay may cover blockchain fees for transactions, this does not entitle the end customer to expect UhuPay to continue doing so in the future, and UhuPay may discontinue this practice at any time. The end customer is not entitled to any compensation, fee reduction, or other redress as a result.
8: Liability
- The end customer shall indemnify UhuPay and all affiliated companies and business partners as well as officers from all damages, losses, (legal) costs and other liabilities arising from the end customer's use or non-use of the service offering or TokenPay, a breach by the end customer of this agreement, and an infringement of the rights of third parties by the end customer, including intellectual property or data protection regulations.
- The service and TokenPay are provided on an availability basis. Although UhuPay strives to ensure the availability of the service and TokenPay at all times, it does not guarantee availability. UhuPay also does not guarantee the uninterrupted and continuous usability and operation of the service and TokenPay.
- UhuPay is liable for damages only if the end customer notifies the company of a breach of this agreement within a reasonable time. In any case, to the extent permitted by law, the amount of liability is limited to the total amount of fees paid by the end customer to UhuPay under this agreement within the last three (3) calendar months from the date of notification by the end customer.
- If the end customer incurs damages, they are responsible for taking all necessary measures to limit these damages. If the end customer fails to do so, they are liable for any resulting damages.
- The end customer is not entitled to compensation upon termination of this agreement.
- Under no circumstances – to the extent permitted by law – shall UhuPay, its affiliates, business partners, distributors or officers be liable for any indirect or consequential damages, including lost revenue, reputational damage, data loss or other technical damages, data leaks caused by the customer, interruptions in the availability of TokenPay or the service offering or any other similar damages.
- In any case, UhuPay's liability shall expire after three (3) months, provided this is legally permissible and regardless of the grounds for liability.
9: Force Majeure
- UhuPay is not liable for damages which it can prove were caused by unusual and unforeseeable circumstances beyond its control and whose consequences could not have been prevented by any means necessary.
- One party should notify the other party in writing of a force majeure event as soon as possible. UhuPay can also do this via its website, service offerings, or similar means.
10: Other
- UhuPay has the unrestricted right to transfer this agreement, or parts thereof, and other rights and obligations, in whole or in part, to third parties. The end customer is not entitled to transfer rights and obligations under this agreement.
- UhuPay is not actively supervised by the Federal Financial Supervisory Authority (BaFin) or other comparable authorities. The end customer acknowledges that UhuPay does not conduct transactions on their behalf, does not access their funds, and does not make payments for them.
- This agreement is governed by German law. The end customer must notify UhuPay of any breach of this agreement by UhuPay first. All disputes between the parties shall be resolved primarily through negotiation. All disputes arising out of or in connection with this agreement or its validity shall be finally settled by arbitration under the Rules of Arbitration of the German Institution of Arbitration (DIS), to the exclusion of recourse to the ordinary courts. The arbitral tribunal shall consist of three arbitrators. The place of arbitration is Frankfurt am Main. The language of the proceedings is German. The applicable law is German law. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are excluded. This does not affect UhuPay's right to pursue legal action against the end customer for a payment order; this right remains permissible.
- Amendments or additions to this agreement, including this written form clause, must be in writing unless a stricter form is required by law.
- Should any provision of this agreement or any future amendment be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions of this agreement shall not be affected. The same shall apply if it should transpire that the agreement contains a gap. In place of the invalid or unenforceable provisions, or to fill the gap, a suitable provision shall apply, to the extent legally permissible and with retroactive effect to the date of conclusion of this agreement, which, to the extent legally permissible, most closely approximates what the parties intended or would have intended according to the meaning and purpose of the agreement had they considered the matter when concluding this agreement or when subsequently adding the provision.
11: Disclaimer and information about risks in the blockchain sector
- Blockchain-based transactions involve various risks for which UhuPay, as stated above, assumes no liability, as these are third-party services. These risks include the total loss of transferred data and (monetary) value.
- TokenPay is based on blockchain technology, which is decentralized and public. Therefore, despite UhuPay's intellectual property rights or licenses held by affiliated companies, similar instruments can be created. This can lead to competition with other service providers or attempts at deception and fraud through deliberately similar offerings.
- TokenPay is based on blockchain technology, which is decentralized and public. This allows third parties to create a different version of the blockchain by copying existing data records and continuing it ("forking"). In the event of a fork of a supported blockchain, UhuPay may be forced to discontinue its service and TokenPay until UhuPay has verified that continued functionality can be guaranteed. Since a fork can occur at short notice, UhuPay will most likely only be able to issue a very short-term warning to end users. After a fork, it is UhuPay's sole discretion to decide which version of the blockchain will continue to be supported.
- Since TokenPay is based on decentralized and public blockchain technology, UhuPay has no means or obligation to prevent (malicious) attacks on the blockchain or to resolve problems with the blockchains on which TokenPay operates. This includes blockchain unavailability ("downtime"). Such events may delay or restrict the functionality of TokenPay. UhuPay is not liable or responsible for any direct or indirect damages incurred by the end customer as a result of such events.
- The blockchains on which TokenPay operates may be changed by UhuPay at any time and solely at UhuPay's discretion. If UhuPay decides to discontinue support for TokenPay on a particular blockchain, it will inform the end customer at least 30 calendar days in advance in writing, by email, through the service offering, or by a comparable method. Following this notification, the end customer may, if necessary, perform a migration to another supported blockchain. If the end customer fails to migrate when necessary, UhuPay is not liable for any further events that occur on the formerly supported blockchain. UhuPay does not offer support for unsupported blockchains and assumes no responsibility for any events that occur in connection with TokenPay on those blockchains. UhuPay aims to ensure that TokenPay always supports at least one (1) blockchain.
- The customer's blockchain wallet is solely owned and controlled by the end customer. Accordingly, UhuPay is not liable for any losses incurred in connection with the blockchain wallet. Likewise, UhuPay is not liable for any damages resulting from the end customer providing an incorrect address to UhuPay.
- TokenPay uses various executable programs that decentrally own and manage crypto assets ("liquidity pools"). UhuPay has no access to all crypto assets held in these liquidity pools and is not responsible for the actions carried out within them. Consequently, situations may arise where there is insufficient liquidity in the liquidity pools to complete a transaction. Such an event is beyond UhuPay's control and responsibility, even though it may affect TokenPay's functionality. UhuPay is not liable for any resulting damages. Similarly, (drastic) price fluctuations between different crypto assets, including fiat-pegged tokens ("stablecoins"), can occur. This is also beyond UhuPay's control and responsibility, and UhuPay is not liable for any resulting direct or indirect losses or damages.
- Because TokenPay is based on public and decentralized blockchain technology, errors can occur in smart contracts, including those in the liquidity pools used, which can limit or prevent TokenPay's functionality. This also includes errors in the RPC interfaces, documentation, specific hacking attacks, central libraries for operating the blockchains, and similar technologies and code elements. This can, among other things, lead to exchange rate risks in consecutive transactions.
- It is also possible that situations may arise in which crypto assets, especially stablecoins, cannot be exchanged for traditional currencies as expected. UhuPay accepts no liability for such situations.
- UhuPay seeks various collaborations with third parties to expand the platform's service offerings. Using these third parties may incur additional fees for the end customer. With such a solution, UhuPay never has access to the end customer's funds and does not execute any transactions on the end customer's behalf. In cooperation with third parties, UhuPay may request more comprehensive data from the end customer as part of a "Know Your Customer" (KYC) process, which will then be shared with these third parties. By disclosing such data, the end customer consents to this practice. The end customer agrees to the use of third-party services. Service expansions may include, but are not limited to, the following:
- The integration of an on- and off-ramp solution, which should enable the exchange of stablecoins into traditional currencies.
- The integration of additional deposit and withdrawal partners, which (a) is intended to include currency exchange.
- The integration of external partners for the implementation of "Know-your-Customer" (KYC) procedures and (sanctions list) monitoring.
- The integration of external partners for connecting blockchain wallets and switching blockchains.
- The integration of so-called decentralized exchanges, which enable cryptocurrency swapping before the transaction is initiated for the end customer, as well as the integration of so-called bridges, which enable the transfer or swapping of cryptocurrencies from one blockchain to another before the transaction is initiated for the end customer, and other comparable services.
English version for reference only
General Terms and Conditions (“T&C”) for end customers
These General Terms and Conditions describe the terms and conditions under which you (“End Customer”) may use the Service and the product TokenPay, each available at consumer.usetokenpay.com and checkout.usetokenpay.com and provided by UhuPay GmbH, a corporation with registered office at Mergenthalerallee 73-75, 65760, Eschborn, Germany, hereinafter referred to as “UhuPay”. The service offering and TokenPay is predominantly used by customers who operate online stores, foreign payment services or similar offerings (“Customers”). This Agreement does not govern the relationship between the end customer and the Customer, but exclusively that between the end customer and UhuPay.
The end customer is obliged to read this Agreement as it contains important instructions for the use of TokenPay and the services offered. By accessing TokenPay and/or the Service, the end customer confirms that he has read and understood this Agreement and accepts all terms and conditions. If the End Customer does not accept this, the End Customer is not authorized to use or access TokenPay and/or the Service Offering.
In order to access TokenPay and / or the Service, the End Customer must be a natural person and be able to enter into a legally binding contract with UhuPay – this requires, for example, that the End Customer is of legal age in Germany – and fulfill the terms and conditions of this Agreement. In addition, by using TokenPay and/or the Service, the End Customer confirms that it is not subject to economic or trade sanctions administered or enforced by any governmental authority or otherwise listed on the Prohibited or Restricted Parties List, or a citizen or resident of any jurisdiction or territory that is subject to comprehensive nationwide, territory-wide or regional economic sanctions imposed by the Federal Republic of Germany. In addition, the End Customer represents and warrants to UhuPay that its access to TokenPay and the Service will comply with all applicable laws and regulations and that the End Customer will not use TokenPay and the Service to conduct, promote or otherwise facilitate any illegal activity.
Note: This Agreement contains important information, including a binding arbitration clause, that affects your rights with respect to dispute resolution. TokenPay and our service offering is only available to you – and you should only access TokenPay and our service offering – if you fully agree to these terms.
The original version of this agreement is written in German. Other translations are for convenience only and are not legally binding. Only the German language version is legally binding.
§1: Subject matter of the Agreement and important definitions
(1) “TokenPay” means UhuPay's software solution, which includes the technical infrastructure for carrying out blockchain-based transactions. TokenPay acts exclusively as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions. TokenPay consists in particular of the TokenPay API, the TokenPay plug-ins for various modular systems, the TokenPay buttons and TokenPay QR codes, the TokenPay checkout page with associated TokenPay checkout sessions, which provide a user interface for liquidity pools, based on the decentralized and public blockchain, the automatic email confirmation on the TokenPay checkout page, the internal module for checking whether a blockchain transaction has been carried out, and the manual hash entry function on the TokenPay checkout page for manually adding transactions. The Polygon blockchain is currently supported as an EVM-based blockchain with chain ID 137.
(2) “Payment” means the action of the end customer to request a TokenPay checkout session integrated by the customer using the TokenPay API, the TokenPay plug-ins, the TokenPay button or the TokenPay QR codes with a TokenPay checkout page and, if necessary, to subsequently fill in and send the data fields of the TokenPay checkout page once and thus also the internal module for checking blockchain transactions, to use the e-mail confirmation on the TokenPay checkout page and/or the manual hash entry function on the TokenPay checkout page.
(3) “Service offering” means the digital platform offerings via which the end customer controls their interactions with the TokenPay product. This includes the end customer dashboard – a web application accessible via the Internet at consumer.usetokenpay.com – with a transaction overview and supporting information and services. The range of services also includes the integration of third-party services in accordance with section 11, paragraph 10, as well as support services in written form, by e-mail, by telephone or using comparable technologies. Information services such as websites are also included.
(4) “Account” means the account in the end customer's service offering.
(5) “Access code” means the end customer's personal access code, which the end customer can use to log into the service offering or to confirm individual activities automatically or in contact with customer support.
(6) In order to use the service offering and/or TokenPay, the end customer requires a non-custodial blockchain wallet that enables the end customer to interact with public blockchains. The business relationship between the provider of this non-custodial blockchain wallet and the end customer is governed by their General Terms and Conditions, which constitute a separate agreement from these General Terms and Conditions. UhuPay has no control over the content, digital products, cryptocurrencies and settings of the end customer's non-custodial blockchain wallet, nor can UhuPay transfer or recover crypto assets. By connecting this non-custodial blockchain wallet to the service offering or TokenPay, the end customer agrees to these General Terms and Conditions. The end customer may also use a so-called embedded wallet, in which the management of the wallet access is facilitated by the provider of this embedded wallet, a third party. Clause 11, paragraph 10 applies in this context.
§ 2: Conclusion of the Agreement, term and termination
(1) Upon conclusion of this Agreement and during the term of this Agreement, the End Customer shall ensure that it fulfills the terms of this Agreement. If the end customer is unable to comply with the terms of this agreement, it must inform UhuPay and cease using TokenPay and the service offerings.
(2) This agreement is concluded for an indefinite period.
(3) The end customer shall comply with the general terms and conditions of blockchains, network operators and other third parties, which are a prerequisite for the use of TokenPay.
(4) UhuPay reserves the right to amend this agreement. If material changes are made, the creation date will be updated. All changes shall become effective upon publication and the (continued) use of TokenPay and/or the service offering by the end customer shall be deemed to constitute acceptance of the changes. This also includes UhuPay's right to revise, change, terminate, supplement or otherwise replace or modify TokenPay and the service offering as such as well as their availability.
§ 3: Information provided by the end customer to UhuPay
(1) The end customer shall be obliged to provide UhuPay with correct and sufficient information which UhuPay may request at any time. The information is used to confirm the identity of the end customer and its management and owner and to plan the operation of TokenPay and the services offered as well as the associated internal risk management. In addition, further information may be collected in accordance with section 11, paragraph 10 in order to provide the end customer with third-party services. The end customer agrees to the transfer of information to third-party services in accordance with section 11, paragraph 10.
(2) The end customer shall be responsible for the accuracy and timeliness of the information provided. The end customer shall be obliged to notify UhuPay immediately if the information provided, in particular the name and address, changes. UhuPay shall not be responsible for any damage caused to the end customer as a result of the end customer's failure to comply with the above provisions.
(3) The end customer agrees that UhuPay may use any legal means to confirm the end customer's identity and hold it for this purpose. The end customer is also responsible for compliance with applicable law, in particular with regard to anti-money laundering guidelines and anti-terrorist financing guidelines. The end customer further acknowledges that a breach of policies such as those referred to above may damage UhuPay's reputation and that the end customer will indemnify UhuPay financially for any reputational damage caused in this context.
(4) If a planning risk arises for UhuPay, there is a suspicion of reputational damage or damage to UhuPay's reputation, or verification of the end customer is not (or no longer) sufficiently possible, UhuPay shall be entitled to terminate this agreement without notice and stop the use of TokenPay and the service offering. In this case, the end customer is not entitled to any compensation.
§ 4: Rights and responsibilities of UhuPay
(1) UhuPay owns and retains all rights to TokenPay and the service offering, as well as related license rights, trademark rights, copyrights and rights of use. The service offering and the use of TokenPay include the aforementioned rights.
(2) UhuPay may enable the end customer to use third-party services. UhuPay accepts no responsibility for the content or actions of such third-party services. The end customer interacts with such third-party services solely at his own risk. UhuPay is not responsible for the accuracy of the content, except for content created by UhuPay. UhuPay is therefore not responsible, for example, for information which the end customer discloses and passes on via third-party services.
§ 5: Rights and responsibilities of the end customer
(1) The account is related to the end customer and only the end customer should have access to the account. The end customer is responsible for taking all necessary measures to protect the account from unauthorized access. The end customer confirms to use the service offer and TokenPay exclusively for the purposes permitted by the agreement.
(2) The End Customer is solely responsible for the electronic devices and other aspects such as the condition of the devices used, the Internet connection, back-ups and other similar aspects relating to communication with the Service Offering and TokenPay.
(3) The End Customer confirms that it will not carry out any activities that interfere with the Service Offering or TokenPay.
(4) The Service Offering may contain links to third party sites. The end customer visits third-party services at his own risk.
(5) The End Customer confirms that it will not store or transmit any content of TokenPay and the Service Offering that violates applicable law or fair use. The end customer confirms that he also does not encourage other users to carry out such activities.
(6) The end customer confirms that it will not copy, modify, alter, reproduce or otherwise use any protected material, trademarks or other intellectual property of UhuPay to which it gains access through the use of TokenPay or the service offering.
(7) If the end customer does not fulfill the responsibilities of this contract, UhuPay may terminate this agreement at any time without notice, discontinue the provision of TokenPay and the service offering and delete the end customer's account.
(8) The end customer confirms that it will keep the account information and access codes secure and will not pass them on, as they are personal data, and will ensure that they cannot be accessed by third parties. The end customer confirms that they will not give third parties access to the service or their account. The end customer will always log out of the Service as soon as they stop using the web application or similar application that enables access to the Service. The end customer must notify UhuPay immediately of any loss of account information or access codes or any unauthorized use at the e-mail address [email protected]. The end customer is solely responsible for all activities carried out in the account.
(9) The End Customer is solely responsible for compliance with applicable law. The End Customer confirms that it is solely responsible for identifying any applicable laws, including relevant tax laws. The end customer is solely responsible for paying taxes and submitting tax-relevant information to the competent authorities. The End User is solely responsible for any actions or omissions by End Users when using the Service or TokenPay. The End Client warrants that all End Users using the Service will comply with the End Client's responsibilities under this Agreement.
§ 6: Communication
(1) The Service Offering, e-mail messages, telephone calls and similar means shall be used for communication. Communication shall take place in German.
§ 7: Fees
(1) TokenPay is based on decentralized and public blockchain technology. Among other things, liquidity pools are used to execute a payment, which currently retain around 0.4% of the payment value in a decentralized manner. If TokenPay is used in combination with a customer, the decentralized retained fee is usually deducted from the customer's proceeds. If this is not the case, this fee or a similarly high fee can be retained decentrally by the end customer. The blockchain technology and the liquidity pools are not under UhuPay's control and UhuPay does not influence the development of this fee and therefore does not assume any guarantees or liability.
(2) The use of the service offering is free of charge, provided there is fair use. If UhuPay is of the opinion that the customer is in breach of fair use, UhuPay shall notify the customer of this before any charges are incurred in accordance with this paragraph.
(3) All fees incurred centrally for the service offering or TokenPay are exclusive of statutory VAT and other taxes, deductions, discounts and similar items. All fees are calculated in euros. Fees for sending letters and flat-rate document fees are charged as out-of-pocket expenses. Invoices are issued monthly in digital form by e-mail at the beginning of the month for the previous month. Delivery by letter is possible at the express request of the end customer. A payment term of seven calendar days shall apply; the end customer shall then be in default of payment. Any interest on arrears and reminder fees will be charged in accordance with the applicable legal framework.
(4) UhuPay is not responsible for third-party fees, such as blockchain fees (also known as “gas fees”). UhuPay may, however, assume the blockchain fees for transactions, but this does not give the end customer any right that UhuPay will do so in the future and UhuPay may discontinue this activity at any time. This does not entitle the end customer to any compensation, reduction in fees or other compensation.
§ 7: Liability
(1) The end customer shall indemnify UhuPay and all affiliated companies and business partners and bodies against all damages, losses, (legal) costs and other liabilities arising from the end customer's use or non-use of the service offering or TokenPay, any breach of this agreement by the end customer and any infringement by the end customer of the rights of third parties, including intellectual property or data protection regulations.
(2) The Service Offering and TokenPay are provided on an availability basis. Although UhuPay endeavors to ensure that the service offering and TokenPay are available at all times, it does not guarantee their availability. UhuPay also does not guarantee the uninterrupted and continuous usability and performance of the service offering and TokenPay.
(3) UhuPay shall only be liable for damages incurred if the end customer notifies the company of a breach of this agreement within a reasonable period of time. The amount of liability shall in any event, to the extent permitted by law, be limited to the total amount of fees paid by the end customer to UhuPay within the last three (3) calendar months from the date of notification by the end customer under this agreement.
(4) If the end customer incurs a loss, it shall be responsible for taking all measures to limit this loss. If the end customer fails to do so, it shall be liable for any damage in this connection.
(5) The end customer shall not be entitled to any compensation in the event of termination of this agreement.
(6) In no event – to the extent permitted by law – shall UhuPay, its affiliates, business partners, distributors or bodies be liable for any indirect or consequential loss, including loss of revenue, reputational damage, loss of data or other technical damage, data leaks caused by the customer, interruptions to the availability of TokenPay or the service offering or any other similar damage.
(7) In any event, UhuPay's liability shall become time-barred after three (3) months, to the extent permitted by law and irrespective of the reason for liability.
§ Section 9: Force majeure
(1) UhuPay shall not be liable for damages which it can prove were caused by unusual and unforeseeable circumstances beyond its control and the consequences of which could not have been prevented by any means.
(2) One party shall notify the other party in writing of a force majeure event as soon as possible. UhuPay may also do so via its website or service offering or similar means.
§ 10: Miscellaneous
(1) UhuPay shall have the unrestricted right to assign this agreement or parts thereof and other rights and obligations in whole or in part to third parties. The end customer shall not be entitled to transfer rights and obligations under this agreement.
(2) UhuPay is not actively supervised by the German Federal Financial Supervisory Authority (BaFin) or other comparable authorities. The end customer acknowledges that UhuPay does not carry out any transactions on behalf of the end customer, does not access the end customer's credit balance and does not make any payments on the end customer's behalf.
(3) This agreement is concluded in accordance with German law. The end customer shall first notify UhuPay of any breach of the agreement by UhuPay. All disputes between the parties shall be resolved primarily through negotiation. All disputes arising out of or in connection with this agreement or its validity shall be finally settled under the Rules of Arbitration of the German Institution of Arbitration (DIS) without recourse to the ordinary courts of law. The arbitration tribunal shall consist of three arbitrators. The place of arbitration shall be Frankfurt am Main. The language of the proceedings shall be German. The applicable law in the matter is German law. The provisions of the UN Convention on Contracts for the International Sale of Goods shall be excluded. This shall not affect UhuPay's right to take legal action against the end customer; this shall remain admissible.
(4) Amendments or supplements to this agreement, including this written form clause, must be made in writing unless a stricter form is required by law.
(5) Should provisions of this agreement or a future amendment be wholly or partially invalid or unenforceable or subsequently lose their legal validity or enforceability, this shall not affect the validity of the remaining provisions of this agreement. The same shall apply if it should transpire that the agreement contains a loophole. In place of the invalid or unenforceable provisions or to fill the gap, an appropriate provision shall apply, as far as legally possible with retroactive effect to the time of conclusion of this agreement, which, as far as legally possible, comes closest to what the parties intended or would have intended according to the meaning and purpose of the agreement, if they had considered the point when concluding this agreement or when subsequently including the provision.
§ Section 11: Disclaimer and information about risks in the blockchain area
(1) Blockchain-based transactions are associated with various risks for which UhuPay assumes no liability as set out above, as these are third-party services. These risks include a total loss of the transferred data and (monetary) assets.
(2) TokenPay is based on blockchain technology, which is decentralized and public. Therefore, despite UhuPay's intellectual property or licenses from affiliated companies, similar instruments can be created. This can lead to competitive situations with other service providers or attempts at deception and fraud through deliberately similar offers.
(3) TokenPay is based on blockchain technology, which is decentralized and public – this makes it possible for third parties to create a different version of the blockchain by copying the existing data records and continuing them (“fork”). In the event of a fork of a supported blockchain, UhuPay may be forced to discontinue the service offering and TokenPay until UhuPay has verified that the functionality can still be ensured. As a fork can occur at short notice, UhuPay will most likely only be able to pass on a very short-term warning to the end customer in this case. After a fork, UhuPay is free to decide which version of the blockchain it wishes to continue supporting.
(4) As TokenPay is based on decentralized and public blockchain technology, UhuPay has no ability or obligation to prevent (malicious) attacks on the blockchain or to solve problems with the blockchains on which TokenPay operates. This also includes unavailability of the blockchain (“downtime”). Such events may delay or restrict the functioning of TokenPay. UhuPay shall not be liable or responsible for any indirect or direct damages suffered by the end customer in the event of such events.
(5) The blockchains on which TokenPay operates may be changed by UhuPay at any time and solely at UhuPay's own discretion. If UhuPay decides to discontinue TokenPay's support for a particular blockchain, it shall inform the end customer in writing, by email, through the service offering or by comparable means at least 30 calendar days in advance. Following this information, the end customer may carry out any necessary migration to another supported blockchain. If the end customer does not carry out a migration, although this would be necessary, UhuPay shall not be liable for any further events that take place on the previously supported blockchain. UhuPay does not provide support for blockchains that are no longer supported and accepts no responsibility for any events that take place on this blockchain in connection with TokenPay. UhuPay strives to ensure that TokenPay always supports at least one (1) blockchain.
(6) The customer's blockchain wallet is exclusively owned and controlled by the end customer. Accordingly, UhuPay shall not be liable in connection with any losses incurred in connection with the blockchain wallet. UhuPay is also not liable for the provision of an incorrect address by the end customer to UhuPay and any resulting damages.
(7) TokenPay uses various executable programs which hold and manage crypto assets in a decentralized manner (“liquidity pools”). UhuPay has no access to all crypto assets held in liquidity pools and bears no responsibility for the actions carried out in the liquidity pool. In this context, situations may also arise in which there is insufficient liquidity in the liquidity pools to carry out a transaction. Such an event is not within UhuPay's sphere of influence or responsibility, even if it may affect the functionality of TokenPay. UhuPay shall not be liable for any damages incurred in such cases. There may also be (drastic) price fluctuations between different crypto values, including fiat-pegged tokens (“stablecoins”). This is not within UhuPay's sphere of influence or responsibility, and UhuPay shall not be liable for any direct or indirect losses or damages incurred.
(8) Since TokenPay is based on public and decentralized blockchain technology, errors may occur in smart contracts, including in the liquidity pools used, which may limit or prevent the functionality of TokenPay. This also includes errors in the RPC interfaces, documentation, special hacking attacks, central libraries for operating the blockchains and comparable technologies and code elements. Among other things, this can also lead to exchange rate risks for consecutive transactions.
(9) Situations may also arise in which crypto assets, especially stablecoins, cannot be exchanged for traditional monetary assets as expected. UhuPay accepts no liability for such situations.
(10) UhuPay seeks to cooperate with third parties in various ways in order to expand the range of services offered by the platform. The use of third parties may result in additional fees for the end customer. In such a solution, UhuPay does not have access to the end customer's funds at any time and does not carry out any transactions on behalf of the end customer. In cooperation with third parties, UhuPay may request more comprehensive data from the end customer as part of a “know-your-customer” (KYC) procedure, which will be passed on to third parties. By disclosing such data, the end customer consents to this practice. The end customer agrees to the use of third-party services. Extensions to the service offering may include, but are not limited to, the following offerings:
a. The integration of an on- and off-ramp solution to enable the exchange of stablecoins into traditional currencies.
b. The integration of further deposit and withdrawal partners, which (a) should be expanded to include exchange currency.
c. The integration of external partners for the implementation of know-your-customer (KYC) procedures and (sanctions list) monitoring.
d. The integration of external partners to connect blockchain wallets and change the blockchain.
e. The integration of so-called decentralized exchanges, which enable a cryptocurrency exchange before the initiation of the transaction for the end customer, as well as the integration of so-called bridges, which enable a transfer or exchange of cryptocurrencies from one blockchain to another blockchain before the initiation of the transaction for the end customer, as well as other comparable services.
The German translation is the only legally binding version of this privacy policy. For a reference in English, please go to the bottom of this page.
General Terms and Conditions („GTC“) for Customers
These Terms and Conditions describe the terms and conditions under which you („Customer“) may use the provided service and the TokenPay product, available at usetokenpay.com and its subdomains, provided by UhuPay GmbH, a limited liability company located at Mergenthalerallee 73-75, 65760 Eschborn, Germany, hereinafter referred to as „UhuPay.“ The service and TokenPay are also used by end customers. This agreement does not govern the relationship between the end customer and UhuPay, nor between the end customer and UhuPay.
The customer is obligated to read this agreement, as it contains crucial usage instructions and contractual elements for TokenPay and the service offering. By accessing TokenPay and/or the service offering, the customer confirms that they have read and understood this agreement and accept all terms and conditions. Should the customer not accept this, they are not authorized to use or access TokenPay and/or the service offering.
To access TokenPay and/or the service, the customer must be a legal entity and capable of entering into a legally binding contract with UhuPay and fulfilling the terms and conditions of this agreement. Furthermore, by using TokenPay and/or the service, the customer confirms that they are not subject to economic or trade sanctions administered or enforced by any government authority, or otherwise listed as a prohibited or restricted party, or are not a citizen or resident of a jurisdiction or territory subject to comprehensive nationwide, territorial, or regional economic sanctions of the Federal Republic of Germany. The customer also warrants to UhuPay that their access to TokenPay and the service complies with all applicable laws and regulations and that they will not use TokenPay and the service to conduct, promote, or otherwise facilitate illegal activities.
The original version of this agreement is written in German. Other translations are provided for convenience only and are not legally binding. Only the German version is legally binding.
1: Subject matter of the contract and important definitions
- Upon conclusion of this agreement, UhuPay shall provide the customer with its service offering and TokenPay. UhuPay is entitled to charge fees in accordance with Section 7 for the use of TokenPay and the service offering.
- „TokenPay“TokenPay refers to the software solution from UhuPay, which includes the technical infrastructure for conducting blockchain-based transactions. TokenPay functions exclusively as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions. TokenPay consists specifically of the TokenPay API, TokenPay plugins for various modular systems, TokenPay buttons and QR codes, the TokenPay checkout page with associated TokenPay checkout sessions (which provides a user interface for liquidity pools based on the decentralized and public blockchain), automatic email confirmation on the TokenPay checkout page, an internal module for verifying whether a blockchain transaction has been carried out, and a manual hash input function on the TokenPay checkout page for manually adding transactions. Currently, the Polygon blockchain, an EVM-based blockchain with chain ID 137, is supported.
- „payment“This refers to the action of the end customer to request a TokenPay checkout session integrated by the customer using the TokenPay API, TokenPay plugins, the TokenPay button, or TokenPay QR codes, and subsequently, if applicable, to fill out and submit the data fields of the TokenPay checkout page once, thereby also using the internal module for verifying blockchain transactions, the email confirmation on the TokenPay checkout page, and/or the manual hash input function on the TokenPay checkout page. Once a TokenPay checkout session has been generated, a fee is due in accordance with Section 7, Paragraph 2.”.
- „Service offering“This refers to the digital platform offerings through which the customer manages their interactions with the TokenPay product. This includes the merchant dashboard – a web application accessible via the internet – with a transaction overview, a customer overview, a general overview, as well as various configuration options for the TokenPay API, the TokenPay checkout page, and the TokenPay plugins, along with filter and export functions. Furthermore, this includes support services in written form, via email, by telephone, or using comparable technologies. Information offerings such as websites, the end-customer dashboard – also a web application accessible via the internet – with a transaction overview, and other comparable supporting information and services are also included. In addition, the service offering includes the integration of third-party services in accordance with Section 11, Paragraph 10.”.
- „Account“ refers to the account within the customer's service offering.
- „Access code“ refers to the customer’s personal access code, which the customer can use to log into the service offering or to confirm individual activities automatically or in contact with customer support.
- „End customer“This refers to a third party that uses the TokenPay software solution, initiated by the customer, to facilitate a payment to the customer. UhuPay does not have a business relationship with the end customer.”.
2: Conclusion of the agreement, term and termination
- By concluding this agreement, the customer confirms their obligation to integrate TokenPay in accordance with Section 1, Paragraph 9. If the corresponding integration solution is not available from UhuPay at the time of conclusion, UhuPay will notify the customer as soon as it becomes available. If UhuPay does not provide the integration solution within twelve (12) months of the agreement's conclusion or provide the customer with a customized offer, the customer's obligation to integrate TokenPay will cease.
- Before concluding this agreement and throughout its term, the customer must ensure compliance with its terms. If the customer is unable to comply with these terms, they must inform UhuPay and discontinue using TokenPay and its services.
- This agreement is concluded for an indefinite period.
- The customer should comply with the terms and conditions of blockchains, network operators and other third parties, which are a prerequisite for using TokenPay.
- The customer has the option, for the first time after fulfilling their integration obligations pursuant to this Section, Paragraph 2, to terminate this agreement in writing with three (3) months' notice to the end of the month. Subsequently, the customer has the right to terminate the agreement in writing with three (3) months' notice to the end of the month. UhuPay has the right to terminate the agreement in writing with three (3) months' notice to the end of the month. Regardless of the above, UhuPay has the right to terminate the agreement if the customer breaches its provisions. In this case, UhuPay will send the customer a corresponding notice of termination via the service offering or by other means and is entitled to charge a fee pursuant to Section 7, Paragraph 5, if necessary due to incurred expenses. The customer is not entitled to compensation.
- UhuPay's obligation to offer the service and TokenPay ends upon termination of this agreement. Upon termination of this agreement, UhuPay will also close the customer's account. The customer's right to use the service or TokenPay also ends upon termination of this agreement.
3: Information provided by the customer to UhuPay
- The customer is obligated to provide UhuPay with accurate and sufficient information, which UhuPay may request at any time. This information serves to verify the identity of the customer and its management and ownership, as well as for planning the operation of TokenPay and its services, and for related internal risk management. Additionally, further information may be collected in accordance with Section 11, Paragraph 10, to provide the customer with third-party services. The customer consents to the transfer of information to third-party services in accordance with Section 11, Paragraph 10.
- The customer is responsible for the accuracy and timeliness of the information provided. The customer is obligated to notify UhuPay immediately if the provided information, in particular the name and address, changes. UhuPay is not liable for any damages incurred by the customer as a result of their failure to comply with the above provisions. UhuPay is entitled to invoice the customer for any costs incurred as a result of the customer's failure to comply with the above provisions, in accordance with Section 7, Paragraph 4.
- The customer agrees that UhuPay may use all legal means (e.g., information from the commercial register) to verify the customer's identity, management, and ownership, and will retain this information for this purpose. The customer is also responsible for complying with applicable law, particularly regarding anti-money laundering and anti-terrorist financing regulations. Furthermore, the customer acknowledges that a violation of such regulations may damage UhuPay's reputation and that the customer will financially compensate UhuPay for any reputational damages incurred in this context.
- If a planning risk arises for UhuPay, if there is suspicion of reputational damage or if UhuPay's reputation has already been damaged, or if customer verification is no longer sufficiently possible, UhuPay is entitled to terminate this agreement without notice and discontinue the use of TokenPay and the service. In this case, the customer is not entitled to compensation.
4: Rights and responsibilities of UhuPay
- UhuPay owns and retains all rights to TokenPay and the service offering, including all related licensing rights, trademark rights, copyrights, and usage rights. The service offering and the use of TokenPay include the aforementioned rights.
- UhuPay may allow customers to use third-party services. UhuPay assumes no responsibility for the content or actions of such third-party services. Customers interact with these services entirely at their own risk. UhuPay is not responsible for the accuracy of the content, except for content created by UhuPay itself. For example, UhuPay is not responsible for information that customers share through third-party services.
- UhuPay is entitled to use the name, logo, and approximate figures of the customer's payments made with the support of TokenPay for its own advertising and marketing activities, for example, on its website, in company presentations, at live events, and in published information brochures.
5: Customer rights and responsibilities
- The account is customer-specific, and only the customer should have access to it. The customer is responsible for taking all necessary measures to protect the account from unauthorized access. Similarly, end-customer accounts are customer-specific and must be protected from unauthorized access. The customer confirms that they will use the service and TokenPay exclusively for the purposes permitted by this agreement.
- The customer is solely responsible for the electronic devices and other aspects such as the condition of the devices used, the internet connection, backups and other similar aspects relating to communication with the service offering and TokenPay.
- The customer confirms that they will not perform any activities that disrupt the service offering or TokenPay.
- The service may contain links to third-party websites. Customers visit third-party services at their own risk.
- The customer confirms that they will not store or transmit any content from TokenPay and its services that violates applicable law or fair use principles. The customer also confirms that they will not encourage other users to engage in such activities.
- The customer confirms that he will not copy, modify, alter, reproduce or otherwise use any protected material, trademarks or other intellectual property of UhuPay that he gains access to through the use of TokenPay or the service offering.
- If the customer fails to fulfill the responsibilities of this contract, UhuPay may terminate this agreement without notice at any time, discontinue the provision of TokenPay and the service offering, and delete the customer's account.
- The customer confirms that they will keep their account information and access codes secure and will not share them, as this constitutes personal data, and will ensure that no unauthorized access is possible. The customer confirms that they will not grant any third party access to the service or their account. The customer will always log out of the service as soon as they finish using the web application or any similar application that provides access to the service. The customer must notify UhuPay immediately of any loss of account information or access codes, or any unauthorized use, by email to [email address]. [email protected] The customer alone is responsible for all activities carried out in the account.
- The customer is solely responsible for complying with applicable law. The customer acknowledges that they are solely responsible for identifying any applicable laws, including relevant tax laws. The customer is solely responsible for paying taxes and submitting tax-relevant information to the appropriate authorities. The customer is solely responsible for all actions or omissions by end users when using the service or TokenPay. The customer guarantees that all end users who use the service will comply with the customer's responsibilities under this agreement.
6: Communication
- The service, email messages, telephone calls, and similar means should be used for communication. Communication will take place in German.
7: Fees
- UhuPay reserves the right to charge customers fees for using the service and TokenPay. Prices are valid for one quarter of the calendar year. Changes to fees will be communicated by UhuPay at least two (2) weeks before the end of the quarter for the following quarter via email, letter, or through the service.
- The following fees currently apply: €0.10 (ten euro cents) per payment made with TokenPay. Note: TokenPay is based on decentralized and public blockchain technology. Liquidity pools are used to process payments, and these currently retain approximately 0.4% of the payment value. UhuPay does not control the blockchain technology or the liquidity pools, and UhuPay does not influence the development of this fee and therefore assumes no guarantees or liability.
- Use of the service is free of charge, provided it is used fairly. If UhuPay believes that a customer is violating fair use rules, UhuPay will inform the customer before any fees are incurred as described in this paragraph. Additional support services will be billed at an hourly rate of EUR 80 (eighty euros) for each hour or part thereof.
- Research costs arising from Section 3, Paragraph 2 Verification or Section 11, Paragraph 10 due to failure to provide (complete or correct) customer information: 115 EUR (one hundred and fifteen euros) per hour for each commenced hour if the research can be carried out by UhuPay staff, or 450 EUR (four hundred and fifty euros) per hour for each commenced hour if external experts (e.g., lawyers) have to be consulted, as well as any expenses incurred (e.g., for inspecting commercial registers).
- Administrative costs incurred by UhuPay due to the customer's breach of this agreement: 130 EUR (one hundred and thirty euros) per hour for each commenced hour.
- All fees are exclusive of statutory VAT and other taxes, deductions, discounts, and similar items. All fees are calculated in euros. Fees for sending letters and document packages are charged as out-of-pocket expenses.
- Invoices are issued monthly in digital form via email at the beginning of each month for the previous month. Delivery by post is possible upon the customer's explicit request. Payment is due within seven calendar days; after this period, the customer is in default. Any applicable default interest and reminder fees will be calculated in accordance with applicable legal regulations.
- UhuPay is entitled to set an advance payment for the following calendar month in the amount of the expected fees based on a forecast by UhuPay, which must be paid by the customer by the last working day of the current month.
- UhuPay is not responsible for third-party fees, such as blockchain fees. While UhuPay may cover blockchain fees for transactions, this does not entitle the customer to expect UhuPay to continue doing so in the future, and UhuPay may discontinue this practice at any time. The customer is not entitled to any compensation, fee reduction, or other redress as a result.
8: Liability
- The customer shall indemnify UhuPay and all affiliated companies and business partners as well as officers from all damages, losses, (legal) costs and other liabilities arising from the customer's use or non-use of the service offering or TokenPay, a breach by the customer of this agreement, and an infringement of the rights of third parties by the customer, including intellectual property or data protection regulations.
- The service and TokenPay are provided on an availability basis. Although UhuPay strives to ensure the availability of the service and TokenPay at all times, it does not guarantee availability. UhuPay also does not guarantee the uninterrupted and continuous usability and operation of the service and TokenPay.
- UhuPay is liable for damages only if the customer notifies the company of a breach of this agreement within a reasonable time. In any case, to the extent permitted by law, the amount of liability is limited to the total amount of fees paid by the customer to UhuPay under this agreement within the last three (3) calendar months from the date of notification by the customer. This excludes fees that UhuPay has invoiced to the customer as a result of a breach of this agreement.
- If the customer incurs damages, they are responsible for taking all necessary measures to limit these damages. If the customer fails to do so, they are liable for any resulting damages.
- The customer is not entitled to compensation upon termination of this agreement.
- Under no circumstances – to the extent permitted by law – shall UhuPay, its affiliates, business partners, distributors or officers be liable for any indirect or consequential damages, including lost revenue, reputational damage, data loss or other technical damages, data leaks caused by the customer, interruptions in the availability of TokenPay or the service offering or any other similar damages.
- In any case, UhuPay's liability shall expire after three (3) months, provided this is legally permissible and regardless of the grounds for liability.
9: Force Majeure
- A party is not liable for damages which it can prove were caused by unusual and unforeseeable circumstances beyond its control and whose consequences could not have been prevented by any means necessary.
- Force majeure or similar circumstances release UhuPay from the obligation to provide the service and TokenPay, as long as the circumstance exists.
- One party should notify the other party in writing of a force majeure event as soon as possible. UhuPay can also do this via its website, service offerings, or similar means.
10: Other
- UhuPay has the unrestricted right to transfer this agreement, or parts thereof, and other rights and obligations, in whole or in part, to third parties. The customer is not entitled to transfer any rights or obligations arising from this agreement.
- This agreement is governed by German law. The customer must notify UhuPay of any breach of this agreement before recourse to the courts. All disputes between the parties shall be resolved primarily through negotiation. All disputes arising out of or in connection with this agreement or its validity shall be finally settled by arbitration under the Rules of Arbitration of the German Institution of Arbitration (DIS), to the exclusion of recourse to the ordinary courts. The arbitral tribunal shall consist of three arbitrators. The place of arbitration shall be Frankfurt am Main. The language of the proceedings shall be German. The applicable law shall be German law. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are excluded. This shall not affect UhuPay's right to pursue legal action against the customer for a payment order.
- Amendments or additions to this agreement, including this written form clause, must be in writing unless a stricter form is required by law.
- Should any provision of this agreement or any future amendment be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions of this agreement shall not be affected. The same shall apply if it should transpire that the agreement contains a gap. In place of the invalid or unenforceable provisions, or to fill the gap, a suitable provision shall apply, to the extent legally permissible and with retroactive effect to the date of conclusion of this agreement, which, to the extent legally permissible, most closely approximates what the parties intended or would have intended according to the meaning and purpose of the agreement had they considered the matter when concluding this agreement or when subsequently adding the provision.
11: Disclaimer and information about risks in the blockchain sector
- Blockchain-based transactions involve various risks for which UhuPay, as stated in paragraph 8, assumes no liability, as these are third-party services. These risks include the total loss of transferred data and (monetary) value.
- TokenPay is based on blockchain technology, which is decentralized and public. Therefore, despite UhuPay's intellectual property rights or licenses held by affiliated companies, similar instruments can be created. This can lead to competition with other service providers or attempts at deception and fraud through deliberately similar offerings.
- TokenPay is based on blockchain technology, which is decentralized and public. This allows third parties to create a different version of the blockchain by copying existing data records and continuing it ("forking"). In the event of a fork of a supported blockchain, UhuPay may be forced to discontinue the service and TokenPay until UhuPay has verified that continued functionality can be guaranteed. Since a fork can occur at short notice, UhuPay will most likely only be able to issue a very short-term warning to customers in this case. After a fork, it is UhuPay's sole discretion to decide which version of the blockchain will continue to be supported.
- Since TokenPay is based on decentralized and public blockchain technology, UhuPay has no means or obligation to prevent (malicious) attacks on the blockchain or to resolve problems with the blockchains on which TokenPay operates. This includes blockchain unavailability ("downtime"). Such events may delay or restrict the functionality of TokenPay. UhuPay is not liable or responsible for any direct or indirect damages incurred by the customer as a result of such events.
- The blockchains on which TokenPay operates may be changed by UhuPay at any time and solely at UhuPay's discretion. If UhuPay decides to discontinue support for TokenPay on a particular blockchain, it will inform the customer at least 30 calendar days in advance in writing, by email, through the service offering, or by a comparable method. Following this notification, the customer may, if necessary, perform a migration to another supported blockchain. If the customer fails to migrate when necessary, UhuPay is not liable for any further events that occur on the formerly supported blockchain. UhuPay does not offer support for unsupported blockchains and assumes no responsibility for any events that occur in connection with TokenPay on those blockchains. UhuPay aims to ensure that TokenPay always supports at least one (1) blockchain.
- The customer's blockchain wallet is solely owned and controlled by the customer. Accordingly, UhuPay is not liable for any losses incurred in connection with the blockchain wallet. Likewise, UhuPay is not liable for any damages resulting from the customer providing an incorrect address to UhuPay.
- TokenPay uses various executable programs that decentrally own and manage crypto assets ("liquidity pools"). UhuPay has no access to all crypto assets held in these liquidity pools and is not responsible for the actions carried out within them. Consequently, situations may arise where there is insufficient liquidity in the liquidity pools to complete a transaction. Such an event is beyond UhuPay's control and responsibility, even though it may affect TokenPay's functionality. UhuPay is not liable for any resulting damages. Similarly, (drastic) price fluctuations between different crypto assets, including fiat-pegged tokens ("stablecoins"), can occur. This is also beyond UhuPay's control and responsibility, and UhuPay is not liable for any resulting direct or indirect losses or damages.
- Because TokenPay is based on public and decentralized blockchain technology, errors can occur in smart contracts, including those in the liquidity pools used, which can limit or prevent TokenPay's functionality. This also includes errors in the RPC interfaces, documentation, specific hacking attacks, central libraries for operating the blockchains, and similar technologies and code elements. This can, among other things, lead to exchange rate risks in consecutive transactions.
- It is also possible that situations may arise in which crypto assets, especially stablecoins, cannot be exchanged for traditional currencies as expected. UhuPay accepts no liability for such situations.
- UhuPay seeks various collaborations with third parties to expand the platform's service offerings. Using these third-party services may incur additional fees for both the customer and the end customer. UhuPay will inform the customer of any such additional fees in a timely manner. With such a solution, UhuPay never has access to customer funds and does not execute any transactions on behalf of the customer. In cooperation with third parties, UhuPay may request more comprehensive data from the customer and/or end customers as part of a "Know Your Customer" (KYC) process, which will then be shared with these third parties. By disclosing such data, the customer consents to this practice. The customer agrees to the use of third-party services. Service expansions may include, but are not limited to, the following:
- The integration of an on- and off-ramp solution, which should enable the exchange of stablecoins into traditional currencies.
- The integration of additional deposit and withdrawal partners, which (a) is intended to include currency exchange.
- The integration of external partners for the implementation of "Know-your-Customer" (KYC) procedures and (sanctions list) monitoring.
- The integration of external partners for connecting blockchain wallets and switching blockchains.
- The integration of so-called decentralized exchanges, which enable cryptocurrency swapping before the transaction is initiated for the end customer, as well as the integration of so-called bridges, which enable the transfer or swapping of cryptocurrencies from one blockchain to another before the transaction is initiated for the end customer, and other comparable services.
English version for reference only
General terms and conditions for customers
These General Terms and Conditions describe the terms and conditions under which you ('Customer') may use the services provided and the TokenPay product, each available at usetokenpay.com and other subdomains and provided by UhuPay GmbH, a corporation with its registered office at Mergenthalerallee 73-75, 65760, Eschborn, Germany, hereinafter referred to as 'UhuPay'. The service offering and TokenPay are also used by end customers. This agreement does not govern the relationship between the end customer and the customer or between the end customer and UhuPay.
The customer is obliged to read this agreement, as it contains important instructions for use and contractual components for TokenPay and the range of services. By accessing TokenPay and/or the service offering, the customer confirms that he has read and understood this agreement and accepts all terms and conditions. If the Customer does not accept this, the Customer is not authorized to use or access TokenPay and/or the Service Offering.
In order to access TokenPay and/or the Service, the Customer must be a legal entity and be able to enter into a legally binding contract with UhuPay and fulfill the terms and conditions of this Agreement. In addition, by using TokenPay and/or the Service, the customer confirms that it is not subject to any economic or trade sanctions administered or enforced by any governmental authority or otherwise listed on the Prohibited or Restricted Parties List, or a citizen or resident of any jurisdiction or territory that is subject to comprehensive nationwide, territory-wide or regional economic sanctions imposed by the Federal Republic of Germany. In addition, the customer represents and warrants to UhuPay that its access to TokenPay and the Service will comply with all applicable laws and regulations and that the end customer will not use TokenPay and the Service to conduct, promote or otherwise facilitate any illegal activity.
The original version of this agreement is written in German. Further translations are for convenience only and are not legally binding. Only the German version is legally binding.
§ 1: Subject matter of the agreement and important definitions
(1) Upon conclusion of this agreement, UhuPay shall make its range of services and TokenPay available to the customer. UhuPay is authorized to charge fees in accordance with section 7 for the use of TokenPay and the service offering.
(2) 'TokenPay' means UhuPay's software solution, which includes technical infrastructure for the execution of blockchain-based transactions. TokenPay acts exclusively as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions. TokenPay consists in particular of the TokenPay API, the TokenPay plug-ins for various modular systems, the TokenPay buttons and TokenPay QR codes, the TokenPay checkout page with associated TokenPay checkout sessions, which provide a user interface for liquidity pools, based on the decentralized and public blockchain, the automatic email confirmation on the TokenPay checkout page, the internal module for checking whether a blockchain transaction has been carried out and the manual hash entry function on the TokenPay checkout page for manually adding transactions. The Polygon blockchain is currently supported as an EVM-based blockchain with the chain ID 137.
(3) 'Payment' means the end customer's action of requesting a TokenPay checkout session integrated by the customer using the TokenPay API, the TokenPay plug-ins, the TokenPay button or the TokenPay QR codes with a TokenPay checkout page and, if applicable, subsequently in and submitting the data fields of the TokenPay checkout page once and thus also the internal module for checking blockchain transactions, the e-mail confirmation on the TokenPay checkout page and/or the manual hash entry function on the TokenPay checkout page. Once a TokenPay Checkout session has been generated, a fee will be charged accordingly in accordance with section 7, paragraph 2.
(4) 'Service Offering' means the digital platform offerings through which the customer controls their interactions with the TokenPay product. This includes the merchant dashboard – a web application accessible via the Internet – with a transaction overview, a customer overview, a general overview, as well as various configuration options for the TokenPay API, the TokenPay checkout page and the TokenPay plug-ins, as well as filter and export functions. In addition, this includes support services in written form, by e-mail, by telephone or with comparable technologies. Information offerings such as websites, the end customer dashboard – also a web application accessible via the Internet – with a transaction overview and other comparable supporting information and services are also included. The range of services also includes the integration of third-party services in accordance with section 11, paragraph 10.
(5) 'Account' means the account in the customer's service offering.
(6) 'Access code' means the customer's personal access code, which the customer can use to log into the service offering or to confirm individual activities automatically or in contact with customer support.
(7) 'End customer' means a third party that uses the TokenPay software solution initiated by the customer in order to make a payment to the customer. UhuPay has no business relationship with the end customer.
§ 2: Conclusion of the agreement, term and cancellation
(1) By concluding this agreement, the customer confirms that it undertakes to integrate TokenPay in accordance with section 1, paragraph 9. If the appropriate solution for integration by UhuPay is not available at the time of conclusion, UhuPay will notify the customer as soon as the appropriate solution for integration is available. If UhuPay does not make the integration solution available within twelve (12) months of the conclusion of this agreement or provide the customer with a customized offer, the customer's obligation to integrate TokenPay shall lapse.
(2) Prior to entering into this Agreement and during the term of this Agreement, the Customer shall ensure that it fulfils the terms of this Agreement. If the customer is unable to fulfill the terms of this agreement, the customer must inform UhuPay and discontinue the use of TokenPay and the service offerings.
(3) This agreement is concluded for an indefinite period.
(4) The customer shall comply with the general terms and conditions of blockchains, network operators and other third parties, which are a prerequisite for the use of TokenPay.
(5) For the first time after fulfillment of its integration obligation in accordance with this section, paragraph 2, the customer has the option to terminate this contract in writing with a notice period of three (3) months to the end of the month. Thereafter, the customer shall have the right to terminate the agreement in writing with three (3) months' notice to the end of the month. UhuPay shall be entitled to terminate the agreement in writing with three (3) months' notice to the end of the month. Irrespective of this, UhuPay shall be entitled to terminate the contract if the customer is in breach of the provisions of the contract. In this case, UhuPay shall send the customer a corresponding cancellation notice from within the service offering or by other means and shall be entitled to charge a fee in accordance with section 7, paragraph 5, if this is necessary due to the expenses incurred. The customer shall not be entitled to any compensation.
(6) UhuPay's obligation to offer the service and TokenPay shall end upon termination of the agreement. UhuPay shall also close the customer's account upon termination of the agreement. The customer's right to use the service offering or TokenPay shall end upon termination of this agreement.
§ 3: Information provided by the customer to UhuPay
(1) The customer is obliged to provide UhuPay with correct and sufficient information which may be requested by UhuPay at any time. The information is used to confirm the identity of the customer and its management and ownership and to plan the operation of TokenPay and the services offered as well as the associated internal risk management. In addition, further information may be collected in accordance with section 11, paragraph 10 in order to provide the customer with third-party services. The customer agrees to the transfer of information to third party services in accordance with section 11, paragraph 10.
(2) The customer shall be responsible for the accuracy and timeliness of the information provided. The customer is obliged to notify UhuPay immediately if the information provided, in particular the name and address, changes. UhuPay shall not be responsible for any damage caused to the customer as a result of the customer's failure to comply with the above provisions. UhuPay shall be entitled to invoice the customer for any costs incurred as a result of non-compliance with the above provisions in accordance with section 7, paragraph 4.
(3) The customer agrees that UhuPay may use all legal means (eg information from the commercial register) to confirm the identity of the customer and its management and owners, and may keep such information for this purpose. The customer is also responsible for compliance with applicable law, in particular with regard to anti-money laundering guidelines and anti-terrorist financing guidelines. The customer also recognizes that a breach of policies such as those referred to above may damage UhuPay's reputation and that the customer will indemnify UhuPay financially for any reputational damage caused in this connection.
(4) If a planning risk arises for UhuPay, there is a suspicion of reputational damage or damage to UhuPay's reputation, or verification of the customer is not (or no longer) sufficiently possible, UhuPay shall be entitled to terminate this agreement without notice and to stop the use of TokenPay and the service offering. In this case, the customer is not entitled to any compensation.
§ 4: Rights and responsibilities of UhuPay
(1) UhuPay owns and retains all rights to TokenPay and the service offering, as well as related license rights, trademark rights, copyrights and rights of use. The service offering and the use of TokenPay include the aforementioned rights.
(2) UhuPay may enable the customer to use third-party services. UhuPay accepts no responsibility for the content or actions of such third-party services. The customer interacts with such third-party services solely at his own risk. UhuPay is not responsible for the accuracy of the content, except for content created by UhuPay. Thus, for example, UhuPay is not responsible for information which the customer passes on via third-party services.
(3) UhuPay is authorized to use the customer's name, logo and inaccurate numbers of payments made with the support of TokenPay for its own advertising and marketing measures, for example as part of its website, company presentations, live events and published information brochures.
§ 5: Rights and responsibilities of the customer
(1) The account is related to the customer and only the customer should have access to the account. The customer is responsible for taking all necessary measures to protect the account from unauthorized access. The accounts of the end customers are also end customer-related and should be protected against unauthorized access. The customer confirms to use the service offer and TokenPay exclusively for the purposes permitted by the agreement.
(2) The Customer is solely responsible for the electronic devices and other aspects such as the condition of the devices used, the Internet connection, back-ups and other similar aspects relating to communication with the Service Offering and TokenPay.
(3) The Customer confirms that it will not carry out any activities that interfere with the Service Offering or TokenPay.
(4) The Service may contain links to third party sites. The customer visits third-party services at his own risk.
(5) The customer confirms that he/she will not store or transmit any content from TokenPay and the service offering that violates applicable law or fair use. The customer confirms that he/she also does not encourage other users to carry out such activities.
(6) The customer confirms that he will not copy, modify, alter, reproduce or otherwise use any protected material, trademarks or other intellectual property of UhuPay to which he gains access through the use of TokenPay or the service offering.
(7) If the customer does not fulfill the responsibilities of this agreement, UhuPay may terminate this agreement at any time without notice, discontinue the provision of TokenPay and the service offering and delete the customer's account.
(8) The customer confirms that he will keep the account information and access codes secure and will not pass them on, as they are personal data, and will ensure that no unauthorized access is possible. The customer confirms that he will not give third parties access to the service or his account. The customer will always log out of the service as soon as he stops using the web application or a similar application that enables access to the service. The customer must notify UhuPay immediately of any loss of account information or access codes or any unauthorized use at the e-mail address [email protected]. The customer alone is responsible for all activities carried out in the account.
(9) The customer is solely responsible for compliance with applicable law. The Customer acknowledges that it is solely responsible for identifying any applicable laws, including relevant tax laws. The customer is solely responsible for paying taxes and submitting tax-relevant information to the competent authorities. The Customer is solely responsible for any actions or omissions of End Users that End Users take when using the Service or TokenPay. The Client warrants that all End Users using the Service will comply with the Client's responsibilities under this Agreement.
§ 6: Communication
(1) The Service Offering, e-mail messages, telephone calls and similar means shall be used for communication. Communication shall take place in German.
§ 7: Fees
(1) UhuPay shall be entitled to charge the customer fees for the use of the service offering and TokenPay. The prices are valid for one quarter of the calendar year. UhuPay shall notify the customer of any changes to the fees at least two (2) weeks before the end of the quarter for the following quarter by e-mail, letter or via the service offering.
(2) The following fees currently apply: Per payment made with TokenPay: EUR 0.10 (ten euro cents). Note: TokenPay is based on decentralized and public blockchain technology. Among other things, liquidity pools are used to execute a payment, which currently retain around 0.4% of the payment value in a decentralized manner. The blockchain technology and the liquidity pools are not under UhuPay's control, and UhuPay does not influence the development of this fee and therefore assumes no guarantees or liability.
(3) The use of the services offered is free of charge provided that fair use exists. If UhuPay is of the opinion that the customer is in breach of fair use, UhuPay shall notify the customer of this before any charges are incurred in accordance with this paragraph. Further support services shall be charged at an hourly rate of EUR 80 (eighty euros) per hour or part thereof.
(4) Research costs arising from section 3, paragraph 2 Verification or section 11, paragraph 10 due to failure to provide (complete or correct) customer information: EUR 115 (one hundred and fifteen euros) per hour per hour or part thereof if the research can be carried out by UhuPay personnel, or EUR 450 (four hundred and fifty euros) per hour per hour or part thereof if external experts (eg lawyers) have to be called in, as well as expenses incurred (eg due to inspection of the commercial register). expenses incurred (eg through the inspection of commercial registers).
(5) Administrative expenses incurred by UhuPay due to breach of this agreement by the customer: EUR 130 (one hundred and thirty euros) per hour or part thereof.
(6) All fees are exclusive of statutory VAT and other taxes, deductions, discounts and similar items. All fees are charged in euros. Fees for sending letters and flat-rate document fees shall be charged as expenses.
(7) Invoices shall be issued monthly in digital form by e-mail at the beginning of the month for the previous month. Delivery by letter is possible at the express request of the customer. A payment term of seven calendar days shall apply; the customer shall then be in default of payment. Interest on arrears and reminder fees will be charged in accordance with the applicable legal framework.
(8) UhuPay is entitled to set an advance payment for the following calendar month in the amount of the expected charges based on a forecast by UhuPay, which must be paid by the customer by the last working day of the current month.
(9) UhuPay is not responsible for third-party fees, such as blockchain fees. UhuPay may, however, assume the blockchain fees for transactions, but this does not entitle the customer to expect UhuPay to do so in the future and UhuPay may discontinue this activity at any time. This does not entitle the customer to any compensation, reduction in fees or other compensation.
§ 8: Liability
(1) The customer shall indemnify UhuPay and all affiliated companies and business partners and bodies against all damages, losses, (legal) costs and other liabilities arising from the customer's use or non-use of the service offering or TokenPay, a breach of this agreement by the customer and a breach by the customer of the rights of third parties, including intellectual property or data protection regulations.
(2) The Service Offering and TokenPay are provided on an availability basis. Although UhuPay strives to ensure that the service offering and TokenPay are available at all times, it does not guarantee their availability. UhuPay also does not guarantee the uninterrupted and continuous usability and performance of the service offering and TokenPay.
(3) UhuPay shall only be liable for damages incurred if the customer notifies the company of a breach of this agreement within a reasonable period of time. The amount of liability shall in any event, to the extent permitted by law, be limited to the total amount of fees paid by the customer to UhuPay within the last three (3) calendar months from the date of notification by the customer under this agreement. This shall not apply to fees charged to the customer by UhuPay as a result of a breach of this agreement.
(4) If the customer incurs a loss, he shall be responsible for taking all measures to limit this loss. If the customer does not do so, he is liable for damages in this connection.
(5) The customer shall not be entitled to compensation in the event of cancellation of this agreement.
(6) In no event, to the extent permitted by law, shall UhuPay, its affiliates, business partners, distributors or officers be liable for any indirect or consequential damages, including loss of revenue, loss of reputation, loss of data or other technical damages, data leakage caused by the customer, interruption of the availability of TokenPay or the service offering or any other similar damages.
(7) In any case, UhuPay's liability shall become time-barred after three (3) months, to the extent permitted by law and irrespective of the reason for liability.
§ 9: Force majeure
(1) A party shall not be liable for damage which it can prove was caused by unusual and unforeseeable circumstances beyond its control and the consequences of which could not have been prevented by any means.
(2) Force majeure or similar circumstances shall release UhuPay from its obligation to provide the service and TokenPay for as long as the circumstance exists.
(3) One party shall notify the other party in writing of a force majeure event as soon as possible. UhuPay may also do so via its website or service offering or similar means.
§ 10: Miscellaneous
(1) UhuPay shall have the unrestricted right to assign this agreement or parts thereof and other rights and obligations in whole or in part to third parties. The customer is not authorized to transfer rights and obligations under this agreement.
(2) This agreement is concluded in accordance with German law. The customer shall first notify UhuPay of any breach of this agreement by UhuPay. All disputes between the parties shall be resolved primarily through negotiation. All disputes arising out of or in connection with this agreement or its validity shall be finally settled under the Rules of Arbitration of the German Institution of Arbitration (DIS) without recourse to the ordinary courts of law. The arbitration tribunal shall consist of three arbitrators. The place of arbitration is Frankfurt am Main. The language of the proceedings shall be German. The applicable law in the matter is German law. The provisions of the UN Convention on Contracts for the International Sale of Goods shall be excluded. This shall not affect UhuPay's right to take legal action against the customer; this shall remain admissible.
(3) Amendments or supplements to this agreement, including this written form clause, must be made in writing unless a stricter form is required by law.
(4) Should provisions of this agreement or a future amendment be wholly or partially invalid or unenforceable or subsequently lose their legal validity or enforceability, this shall not affect the validity of the remaining provisions of this agreement. The same shall apply if it should transpire that the agreement contains a loophole. In place of the invalid or unenforceable provisions or to fill the gap, an appropriate provision shall apply, as far as legally possible with retroactive effect to the time of conclusion of this agreement, which, as far as legally possible, comes closest to what the parties intended or would have intended according to the meaning and purpose of the agreement, if they had considered the point when concluding this agreement or when subsequently including the provision.
§ 11: Disclaimer and information about risks in the blockchain area
(1) Blockchain-based transactions are associated with various risks for which UhuPay assumes no liability as set out in section 8, as these are third-party services. These risks include a total loss of the transferred data and (monetary) assets.
(2) TokenPay is based on blockchain technology, which is decentralized and public. Therefore, despite UhuPay's intellectual property or licenses from affiliated companies, similar instruments can be created. This can lead to competitive situations with other service providers or attempts at deception and fraud through deliberately similar offers.
(3) TokenPay is based on blockchain technology, which is decentralized and public – this makes it possible for third parties to create another version of the blockchain by copying the existing data records and continuing them ('fork'). In the event of a fork of a supported blockchain, UhuPay may be forced to discontinue the service offering and TokenPay until UhuPay has checked that the functionality can still be ensured. As a fork can occur at short notice, UhuPay will most likely only be able to pass on a very short-term warning to the customer in this case. After a fork, UhuPay is free to decide which version of the blockchain it wishes to continue supporting.
(4) As TokenPay is based on decentralized and public blockchain technology, UhuPay has no ability or obligation to prevent (malicious) attacks on the blockchain or to solve problems with the blockchains on which TokenPay operates. This also includes unavailability of the blockchain ('downtime'). Such events may delay or restrict the functioning of TokenPay. UhuPay shall not be liable or responsible for any indirect or direct damages suffered by the customer in the event of such events.
(5) The blockchains on which TokenPay operates may be changed by UhuPay at any time and solely at UhuPay's own discretion. If UhuPay decides to discontinue TokenPay's support for a particular blockchain, it shall inform the customer at least 30 calendar days in advance in writing, by email, through the service offering or by comparable means. Following this information, the customer may carry out any necessary migration to another supported blockchain. If the customer does not carry out a migration, although this would be necessary, UhuPay shall not be liable for any further events that take place on the previously supported blockchain. UhuPay does not offer support for blockchains that are no longer supported and accepts no responsibility for any events that take place on this blockchain in connection with TokenPay. UhuPay aims to ensure that TokenPay always supports at least one (1) blockchain.
(6) The customer's blockchain wallet is exclusively in the customer's possession and control. Accordingly, UhuPay shall not be liable in connection with any losses incurred in connection with the blockchain wallet. UhuPay is also not liable for the provision of an incorrect address by the customer to UhuPay and any resulting damages.
(7) TokenPay uses various executable programs which hold and manage crypto assets in a decentralized manner ('liquidity pools'). UhuPay has no access to all crypto assets held in liquidity pools and bears no responsibility for the actions carried out in the liquidity pool. In this context, situations may also arise in which there is insufficient liquidity in the liquidity pools to execute a transaction. Such an event is not within UhuPay's sphere of influence or responsibility, even if it may affect the functionality of TokenPay. UhuPay shall not be liable for any damages incurred in such cases. There may also be (drastic) price fluctuations between different crypto values, including fiat-pegged tokens ('stablecoins'). This is beyond UhuPay's control and responsibility, and UhuPay shall not be liable for any direct or indirect losses and damages incurred.
(8) As TokenPay is based on public and decentralized blockchain technology, errors may occur in smart contracts, including in the liquidity pools used, which may limit or prevent the functionality of TokenPay. This also includes errors in the RPC interfaces, documentation, special hacking attacks, central libraries for operating the blockchains and comparable technologies and code elements. Among other things, this can also lead to exchange rate risks for consecutive transactions.
(9) Situations may also arise in which crypto assets, especially stablecoins, cannot be exchanged for traditional monetary assets as expected. UhuPay accepts no liability for such situations.
(10) UhuPay aims to cooperate with third parties in various ways in order to expand the range of services offered by the platform. The use of third parties may result in additional charges for the customer and the end customer. UhuPay will inform the customer of any additional charges in good time. With such a solution, UhuPay does not have access to customer funds at any time and does not carry out any transactions on behalf of the customer. In cooperation with third parties, UhuPay may request more comprehensive data from the customer and/or end customers as part of a 'know-your-customer' (KYC) procedure, which will be passed on to third parties. By disclosing such data, the customer consents to this practice. The customer agrees to the use of third-party services. Extensions to the service offering may include, but are not limited to, the following offerings:
a. The integration of an on- and off-ramp solution to enable the exchange of stablecoins into traditional currencies.
b. The integration of further deposit and withdrawal partners, which (a) should be expanded to include exchange currency.
c. The integration of external partners for the implementation of know-your-customer (KYC) procedures and (sanctions list) monitoring.
d. The integration of external partners for connecting blockchain wallets and blockchain exchange.
e. The integration of so-called decentralized exchanges, which enable a cryptocurrency exchange before the initiation of the transaction for the end customer, as well as the integration of so-called bridges, which enable the transfer or exchange of cryptocurrencies from one blockchain to another blockchain before the initiation of the transaction for the end customer, as well as other comparable services.
The German translation is the only legally binding version of this privacy policy. For a reference in English, please go to the bottom of this page.
Terms and conditions for participation in the TokenPay Advent Calendar and the associated prize draw
Participation in the competition and its execution are governed by the following provisions:
1. Eligibility
1.1 All natural persons who have reached the age of 18 and have their permanent residence within the European Union are eligible to participate.
1.2 Participation in the prize draw is only possible once. Participation via automated mass entry is excluded. A TokenPay account is required to transfer the prize.
2. Implementation, profit and settlement
2.1 From November 1st, 2024 to December 24th, 2024, any eligible person can participate in the prize draw. The closing date for entries is 11:59 PM on the last day of the prize draw period. Registration for the TokenPay Advent Calendar, including confirmation via double opt-in, is decisive for participation.
2.2 To participate in the competition, the participant must register with their email address on this website and then confirm their participation via double opt-in.
2.3 Each participant will be entered into a daily draw from December 1st, 2024 to December 24th, 2024. The potential prize, calculated in the respective cryptocurrency, per participant and per day is between €0 (zero euros) and €240 (two hundred and forty euros), but cannot exceed a total of €240 (two hundred and forty euros) per calendar. A participant is entered into the draw for each day, provided they have approved their participation in the prize draw before the start of that day.
2.4 The winners of the competition will be notified by email. Should the contact details provided be incorrect (e.g., wrong email address or wrong name), the organizer is not obligated to find the correct addresses.
2.5. The prize will be sent to the winner's wallet linked to their TokenPay account. The winner must provide the corresponding email address of their account after being notified. If, for legal or practical reasons, the winner is unable to claim the prize, or if they do not respond within the timeframe specified in the prize notification, the prize will be forfeited and a substitute winner will be drawn.
2.6 UhuPay GmbH reserves the right to change the terms and conditions of participation or the duration of the competition without prior notice, or to cancel or suspend the competition if its execution can no longer be guaranteed for technical, legal, or other reasons. In such a case, the participant shall have no claims against UhuPay GmbH.
2.7 In the event of a violation of these terms and conditions of participation, UhuPay GmbH reserves the right to exclude individuals from the competition. Individuals who use unauthorized aids or otherwise gain an unfair advantage through manipulation will also be excluded.
3. Other
This competition is governed exclusively by the laws of the Federal Republic of Germany. Legal recourse is excluded. The place of jurisdiction is the competent courts in Frankfurt am Main, Germany.
English version – only for reference:
Conditions of participation in the TokenPay Advent calendar
Participation in the competition and its implementation are governed by the following commissions:
1. eligibility to participate
1.1 All natural persons who have reached the age of 18 and have their permanent residence within the European Union are eligible to participate.
1.2 Participation in the competition is only possible once. Participation via an automated mass procedure is excluded. A TokenPay account is required to transfer the prize.
2 Realization, prize and processing
2.1 From November 1st, 2024 to December 24th, 2024, every eligible participant can take part in the competition. The closing date for entries is the last day of the competition period at 11.59 pm. Registration for the TokenPay Advent calendar, including confirmation via double opt-in, is decisive for participation.
2.2 To take part in the competition, participants must register on this website with their email address and then confirm their participation by double opt-in.
2.3 Crypto values will be raffled daily per participant from 01/12/2024 to 24/12/2024. The possible prize, calculated in the respective crypto value, per participant and per day is EUR 0 (zero euros) and EUR 240 (two hundred and forty euros), but cannot exceed a total of EUR 240 (two hundred and forty euros) per calendar. A participant will be entered into the prize draw for each day, provided that he/she has authorized participation in the prize draw before the start of the day.
2.4 The winners of the competition will be notified by email. If the contact details provided are incorrect (eg incorrect email address or incorrect name), the Organizer is not obliged to search for correct addresses.
2.5 The prize will be transferred to the wallet linked to the winner's TokenPay account. For this purpose, the winner must provide the corresponding email address of his/her account after notification. If it is not possible to accept the prize for legal or factual reasons or if the winner does not respond within the period specified in the prize notification, the prize will be forfeited and a replacement winner will be drawn.
2.6 UhuPay GmbH reserves the right to change the terms and conditions of participation or the duration of the competition without prior notice or to cancel or interrupt the competition if it can no longer be held for technical, legal or other reasons. In such a case, the participant shall have no claims against UhuPay GmbH.
2.7 UhuPay GmbH reserves the right to exclude persons from the competition in the event of a breach of these terms and conditions of participation. Persons who make use of unauthorized aids or otherwise gain advantages through manipulation will also be excluded.
3. miscellaneous
The competition is subject exclusively to the law of the Federal Republic of Germany. Legal recourse is excluded. The place of jurisdiction is the competent courts in Frankfurt am Main, Germany.
The German translation is the only legally binding version of this privacy policy. For a reference in English, please go to the bottom of this page.
General Terms and Conditions for Partners
These General Terms and Conditions describe the terms and conditions under which you („Partner“) and UhuPay GmbH, a limited liability company located at Mergenthalerallee 73-75, 65760 Eschborn, Germany, hereinafter referred to as the „Company,“ cooperate. This agreement does not govern the relationship between the end customer and the customer, the end customer and the Company, the customer and the Company, you and the customer, or you and the end customer.
The partner is obligated to read this agreement, as it contains crucial terms of use and contractual elements for our collaboration. By registering as a partner, the partner confirms that they have read and understood this agreement and accept all terms and conditions. Should the partner not accept these terms, they are not authorized to register as a partner.
To register as a partner, the partner must be a legal entity or a natural person and be able to enter into a legally binding contract with the company and fulfill the terms and conditions of this agreement. Furthermore, by registering as a partner, the partner confirms that they are not subject to economic or trade sanctions administered or enforced by a government agency, are not otherwise listed as prohibited or restricted parties, or are not a citizen or resident of a jurisdiction or territory subject to comprehensive nationwide, territorial, or regional economic sanctions of the Federal Republic of Germany. The partner also assures the company that their registration as a partner complies with all applicable laws and regulations and that they will not use the partnership to conduct, promote, or otherwise facilitate illegal activities.
The original version of this agreement is written in German. Other translations are provided for convenience only and are not legally binding. Only the German version is legally binding.
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- Subject matter of the contract and important definitions
1. The partner and the company are bound by a relationship of trust, which has led to the partner's interest in distributing the company's products to its contacts. This partner agreement describes the terms and conditions under which the company provides the partner with the service offering and the TokenPay product, both available at usetokenpay.com and its subdomains, for distribution to the partner's customers. This agreement does not govern the relationship between the partner and the customer, the partner and the end customer, the company and the customer, or the company and the end customer.
2. The original version of this agreement is written in German. Further translations are provided for convenience only and are not legally binding. Only the German version is legally binding.
3. Upon conclusion of this agreement, the company authorizes the partner to distribute TokenPay and the company's service offering to its contacts.
4. „TokenPay“This refers to the company's software solution, which includes the technical infrastructure for conducting blockchain-based transactions. TokenPay functions exclusively as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions. TokenPay consists specifically of the TokenPay API, TokenPay plugins for various website builder systems, TokenPay buttons and QR codes, TokenPay payment links, the TokenPay exchange page and associated modules, the TokenPay checkout page with associated TokenPay checkout sessions, which provides a user interface for liquidity pools based on the decentralized and public blockchain, automatic email confirmation on the TokenPay checkout page, the internal module for verifying whether a blockchain transaction has been carried out, and the manual hash input function on the TokenPay checkout page for manually adding transactions. Currently, the blockchain Polygon is being used as EVM-based blockchain with chain ID 137 is supported; other compatible blockchains include Ethereum, Arbitrum, Optimism, Base, Binance Smart Chain, and Avalanche. Furthermore, the company is committed to continuous development, which may lead to adjustments to this definition.
5. The company may also provide general consulting services to the partner or the customer and, in cooperation with the TokenPay group of companies (Kolibri GmbH, UhuToken Blockchain Servicegesellschaft mbH, UhuPay GmbH, Flamingo GmbH), license intellectual property rights within a limited scope and transfer know-how. However, this is not part of this agreement and will be governed by subsequent agreements as explained below. If there is a need for general consulting services, licensing of existing intellectual property rights, or the transfer of know-how, the company and the partner/customer will conclude a further, new agreement. In this case, all know-how transferred under this agreement will be considered newly transferred to the partner/customer and not as know-how already known to the partner/customer. In addition to paragraph 1, this agreement will also include the distribution of the services described above and similar services related thereto and/or to the partner's service offering and TokenPay to customers.
6. „payment“This refers to the action of the end customer to request a TokenPay checkout session with a TokenPay checkout page, integrated by the customer using the TokenPay API, TokenPay plug-ins, TokenPay payment links, the TokenPay exchange page and associated modules, the TokenPay button or TokenPay QR codes, and, if necessary, subsequently to fill out and submit the data fields of the TokenPay checkout page once, thereby also using the internal module for verifying blockchain transactions, the email confirmation on the TokenPay checkout page and/or the manual hash input function on the TokenPay checkout page.”.
7. „Service offering“This refers to the digital platform offerings through which the customer manages their interactions with the TokenPay product. This includes the business customer dashboard – a web application accessible via the internet – with a transaction overview, a customer overview, a general overview, as well as various configuration options for the TokenPay API, the TokenPay checkout page, the TokenPay payment links, and the TokenPay plug-ins, along with filter and export functions. Furthermore, this includes support services in written form, via email, by telephone, or using comparable technologies. Information offerings such as websites, the private customer dashboard – also a web application accessible via the internet – with a transaction overview, and other comparable supporting information and services are also included. In addition, the service offering includes the integration of third-party services in accordance with Section 10, Paragraph 10, in the business customer and private customer dashboards.”.
8. „customer“This refers to a third party that uses the software solution and TokenPay to support its end customers in accepting payments from them or conducting other transactions. As part of the business relationship between the company and the customer, the customer is obligated to provide certain information to the company and to fulfill certain obligations. Furthermore, the customer is potentially obligated to pay fees.”.
9. „End customer“This refers to a third party that uses the TokenPay software solution, initiated by the customer, to support a payment to the customer.
10. „distribution“" or "„mediation“my activities through the partner with its contacts (according to paragraph 5, section 1), which contacts convince to use the company’s products (according to paragraph 5, section 1).
- Conclusion of the agreement, term and termination
1. This agreement is concluded for an indefinite period.
2. The partner shall inform the customer of the terms and conditions of blockchains, network operators and other third parties, which are a prerequisite for the use of TokenPay, and shall comply with them himself.
3. Both parties have the right to terminate this agreement by giving three (3) months' written notice to the end of the month. This does not affect the right to extraordinary termination, in particular in the event of a breach of compliance measures.
4. The company's obligation to permit the partner to distribute the service offering and TokenPay to customers ends upon termination of this agreement. Any accounts and similar access rights will also be closed and/or deleted. The partner has no right to compensation – even in the case of extraordinary termination – or to any other form of compensation, nor to the transfer or release of customer (contact) data transmitted during the cooperation. Conversely, the company has no further claims against the partner, provided the partner has not violated this agreement.
- Information provided by the partner to the company
1. The partner is obligated to provide the company with accurate and sufficient information upon request. This information serves to verify the identity of the partner and its management and ownership, and to plan the operation of the service offering and TokenPay, as well as related internal risk management. The partner agrees to the transfer of this information to third-party services for the purpose of conducting Know Your Customer (KYC) checks and similar assessments.
2. If there is suspicion of damage to the reputation of the partner or the company, or if verification of the partner is no longer sufficiently possible, the company is entitled to terminate this agreement without notice.
3. The service offerings, emails, telephone calls, and similar means should be used for communication. Communication will take place in German. Exceptions are possible at the company's discretion. The company specifically draws the partner's attention to the following, which the partner accepts:
4. In particular, communication via electronic means carries various risks with regard to confidentiality. The customer is aware of the risks associated with unencrypted and insecure communication channels, especially the risk that information about potential customers may be unintentionally disclosed to third parties. If the partner uses such communication channels, they shall indemnify the company against any claims for losses or damages incurred by the partner and/or its affiliated companies or the potential customer, to the extent permitted by law.
5. For quality assurance purposes, compliance with legal and regulatory requirements, and for evidentiary purposes, the partner expressly authorizes the company and/or its affiliated companies to record and store telephone calls and electronic communications in a manner that the company and/or its affiliated companies deem appropriate at their sole discretion. The company will inform the partner of this in advance. The partner may request access to all stored data at any time.
- Rights and responsibilities of the company
1. The company owns and retains all rights to TokenPay and the service offering, as well as related license rights, trademark rights, copyrights, and usage rights. The service offering and the use of TokenPay include the aforementioned rights.
2. The company may allow the partner, or customers referred by the partner, to use third-party services. The company assumes no responsibility for the content or actions of such third-party services. The partner's/customer's interaction with such third-party services is solely at their own risk. The company is not responsible for the accuracy of the content, except for content created by the company itself. Therefore, the company is also not responsible for information that the partner/customer transmits through third-party services.
3. The company is entitled to use the (trade) name and logo of the partner for its own advertising and marketing activities, for example within the framework of the website, company presentations, live events and published information brochures.
4. For integrations pursuant to Section 5, Paragraph 2, Sentence 1, the company undertakes to provide support services and similar instructions. Should complications nevertheless arise, the company undertakes to provide resources for integration until it is successfully integrated and functioning at the customer's site without incident. Furthermore, the company will continuously offer the corresponding support services to customers referred by the partner for the duration of this agreement.
5. The company will integrate a partner page into its website. This partner page will generally represent the partner program, the legal basis of which is defined, for example, in this agreement, and will serve as a starting point for potential customers of the company to select a suitable partner to support the integration process. Once this website is operational, the company undertakes to list the partner in this directory, provided their main business area aligns with the company's services and industries. The company may also present this offer in further advertising campaigns.
6. Similar to the preceding paragraph, the company also intends to establish a quality seal. Within this framework, uniform quality standards, both general and specific, based on experience with the integration of the company's products, will be defined and expressed in one or more quality seals. The company will then add these quality seals to the partner listing as described in the preceding paragraph. The partner may also use these quality seals, for example, on their website or other promotional materials.
7. Similar to the preceding paragraph, the company also intends to offer the TokenPay Partner Program („Partner Program“). Under the Partner Program, the partner has the opportunity to distribute the service offering and TokenPay to suitable customers or end customers on their own account – i.e., independently of the remuneration provisions in Section 5, Paragraph 3a. The partner can set individual remuneration rates on a customer- and transaction-specific basis. These remuneration rates will be disclosed separately by TokenPay. The partner is not entitled to declare these rates as TokenPay fees. The remaining provisions of this agreement, in particular those in Section 5, remain in effect and also apply to the Partner Program.
- Partner's rights and responsibilities
1. In addition to Section 1, Paragraph 1 of this Agreement, the Partner is granted permission by the Company to actively market TokenPay, the service offering, and all related services, including those pursuant to Section 1, Paragraph 5, last sentence, to its customers, business contacts, networks, etc. („Contacts“) to distribute, provided that these activities do not violate Section 3, Paragraph 2. The following detailed regulations apply:
a. The partner has the option of presenting Tokenpay, its service offerings, and other services defined below to contacts as part of brokerage or sales activities. The partner decides on the appropriateness of a presentation at its own professional discretion (in particular taking into account the timing, the legal system, and the applicable laws and international sanctions).
b. As part of this, the partner also receives the opportunity to refer contacts to TokenPay's infrastructure programs, which include white-labeling solutions for TokenPay and the service offering, cooperation programs for individual payment and remittance solutions based on TokenPay and the service offering, cooperation programs for listing individual cryptocurrencies with TokenPay, as well as the brokering of cross-border payments, cross-network payments, crypto payment links, crypto exchange services (buying and selling), on- and off-ramping services, and concierge and brokerage services in the high-end customer segment, as described above.
c. The partner must inform the company in writing (e.g., by email or text message) about the details of the referred contact before the company begins onboarding that contact. Exceptions to this are possible on a case-by-case basis with the company's written approval (e.g., by email or text message).
d. Furthermore, the parties agree that only one partner may be named for each contact facilitated, and that if another partner has already facilitated the contact, the company alone decides which partner it links with the client. If an introduction is made by a group of natural and/or legal persons, a designated contact person shall contact the company and subsequently divide any fees appropriately and in accordance with applicable law, and inform the company of this in detail.
e. After initial contact by the partner, the company will contact the potential customer and negotiate the establishment of a business relationship. The decision as to whether the company enters into a business relationship with the potential customer rests solely with the company. If necessary, the company will review the relationship between the partner and the customer and request information from the partner for this purpose. The partner is obligated to provide this information promptly and completely.
f. During and after the establishment of a business relationship, the partner is not authorized to obligate the company in any way to specific actions or offers to the customer. The partner will not make any representations to the customer that are not expressly stated in this agreement or the promotional materials pursuant to paragraph 5.
g. For the purposes of this agreement, a referred contact means a customer who has been referred to the company in accordance with the following conditions:
i. The customer was reported to the company by the partner in accordance with the above conditions;
ii. The customer has successfully completed all required onboarding steps (including the necessary KYB / due diligence checks) and has been contractually accepted as a customer by the company or an affiliated company of the company;
iii. The customer maintains an account with the company after onboarding, or an individual software or license agreement has been concluded, and this agreement has not been terminated either ordinarily or extraordinarily by the customer or the company;
iv. The Customer has commenced an integration pursuant to paragraph 2, sentence 1, or has approved the commencement of software or license services pursuant to paragraph 2, sentences 2 and 3, within one year from the date of notification by the Partner to the Company.
v. The customer is not yet a customer of the company or an affiliated company on the date of notification by the partner to the company.
2. The partner receives the authorization to independently integrate or offer TokenPay to contacts. The partner distributes additional products as described above as software and licensing services of the company. Upon successful distribution of such a product, the contact and the company will subsequently conclude a further agreement to regulate this new business relationship and the services to be provided.
3. For the successful distribution of the aforementioned products to contacts, the partner is entitled to compensation. The company and the partner agree that this compensation is appropriate and that the partner is not entitled to further commissions or similar payments. In principle, compensation can be individually agreed upon between the company and the partner on a case-by-case basis and confirmed in writing (e.g., by email or text message) by the company. As a guideline, unless otherwise specified as described above, the following compensation rates are agreed upon:
a. For integrations pursuant to paragraph 2, sentence 1: The partner is entitled to a fee per transaction. This fee amounts to 2 (two) euro cents per transaction. In addition, individual, one-time flat fees may also be agreed upon. If the transactions are not related to the TokenPay payment software, but rather to TokenPay cross-border payments and TokenPay cross-network payments, a volume-based fee of 10 (ten) based on the transaction volume will be agreed upon instead of the fixed fee. The fee applies for an unlimited period.
b. The prerequisite for the continued remuneration per transaction in the aforementioned period is that the customer continues to maintain a business relationship and an active account in the service offering and that this agreement between the company and the partner continues to exist.
c. For other products outside of the integration pursuant to paragraph 2, sentence 1, for software services: The remuneration shall be 5% (five hundredths) of the net order volume of the (non-binding) offer which the company prepares in advance.
d. For other products outside the integration pursuant to paragraph 2, sentence 1, for licensing services: The remuneration shall be 20% (twenty hundredths) of the net order volume of the individual order for the entire duration of the individual order.
e. All mentioned fees are net amounts and are paid at the beginning of the month for the previous month's term. The partner is obligated to create an end-customer or customer account in accordance with the company's applicable terms and conditions and to complete the company's onboarding process. The fee is paid via appropriate smart contracts to the partner's wallet or account within the service offering, or, if otherwise agreed, to the specified bank account or via another individually agreed method confirmed in writing (e.g., by email or text message) by the company.
f. The company will issue a corresponding credit note to the partner. All fees are calculated in euros. The company is not responsible for any third-party fees or blockchain fees incurred by the partner or their contacts, nor does the company undertake to cover these. The partner is responsible for paying all applicable taxes related to their compensation.
g. The amount and terms of the agreed remuneration may be revised by the company. In principle, this should take place in consultation with the partner, taking into account the partner's individual business activities and needs, as well as their previous collaboration. The company will confirm any final changes to the remuneration to the partner in writing (e.g., by email or text message) at least 30 (thirty) days in advance.
4. The partner confirms to the contact upon initial contact and will disclose upon request that he receives compensation for the distribution of the products.
5. For the purpose of conducting sales activities, the partner is entitled to use all publicly accessible advertising materials, including the company's publicly accessible websites. If these materials are classified as confidential (in particular, indicated by the note "confidential" in the footer of a document), the partner must ensure that it is the current version of the document and that they are authorized to share it with the contact. This can be achieved, for example, through corresponding confidentiality agreements or written confirmation from the company (e.g., via email or text message). Furthermore, the company may provide the partner with additional materials or develop customized materials together for individual contacts or contact groups. Advertising materials created independently that contain names, trademarks, slogans, logos, or products/product descriptions must be approved in writing by the company (e.g., via email or text message) before use.
6. The partner can – if appropriate – continuously offer the company's products to its new and existing contacts.
7. The partner may also integrate the quality seal in accordance with paragraph 4, section 6, into its website, for example in the footer of the website or as part of a service description on the website.
8. The partner confirms that they will not engage in any activities that disrupt the service or TokenPay. The partner confirms that they will not store or transmit any content from TokenPay or the service that violates applicable law or fair use principles. The partner also confirms that they will not encourage other users to engage in such activities.
9. The service may contain links to third-party websites. The partner visits third-party services at their own risk.
10. The Partner confirms that they will not store or transmit any content from TokenPay and the service offering that violates applicable law or fair use principles. The Partner also confirms that they will not encourage other users to engage in such activities. The Partner confirms that they will not copy, modify, alter, reproduce, or otherwise use, except as specified in paragraph 5, any protected material, trademarks, or other intellectual property of the company to which they gain access.
11. The partner confirms that it possesses all licenses, registrations and/or memberships (e.g., membership in a self-regulatory organization or Chamber of Commerce) that may be legally required to provide its professional activities and services to potential clients, both at its registered office and at the location of its operational activities:
a. The partner agrees to provide all documents as proof and to allow the company to independently verify the above requirements by all legal means.
b. The partner confirms that they are familiar with and comply with all laws and regulations relating to the prevention of money laundering („AML“), terrorist financing („CFT“), bribery and corruption („ABC“), and violations of international sanctions applicable to the potential client. As a minimum standard, the partner must comply with the recommendations of the Financial Action Task Force („FATF“) in relation to all transactions with the company and/or its affiliates, including any stricter local regulations or company agreements.
c. The Partner undertakes to inform the Company immediately of any changes to its licenses, registrations and/or memberships, in particular the withdrawal of licenses or the introduction of licensing and approval requirements or similar regulations that apply to the Partner's business activities in the country where the Partner is based or where the Partner carries out its operational activities.
d. Business activities that the partner conducts in the country of the potential client are subject to local laws and regulations. The partner hereby confirms to the company that, in the event of cross-border activity, it is responsible for ensuring compliance with all laws and regulations applicable to its business activities within the scope of such cross-border activity, in particular with regard to the offering of financial products and services (if applicable).
e. The partner ensures that the potential client is treated fairly and equally, particularly compared to other contacts. Therefore, the partner takes all necessary measures to identify and avoid conflicts of interest that could have effects contrary to the interests of the potential client and, where required by law, discloses all potential or existing conflicts of interest to the potential client.
12. Furthermore, the partner hereby undertakes, warrants and commits to the following for the duration of this agreement:
a. That he may not pay out any part of the remuneration paid under this agreement to the customer or otherwise divide the remuneration with the customer or transfer it to the customer;
b. That he does not declare any part of any fees he imposes on the customer as fees of the company or its affiliated companies;
c. That he complies with all local and country-specific laws and regulations relating to his own professional activities, in particular with regard to AML/CFT, ABC and international sanctions;
d. That he supports the company in the areas of AML/CFT, ABC and sanctions with regard to the onboarding of a referred client and provides all known information about the client; and that he informs the company immediately if there is any suspicion of money laundering or terrorist financing;
e. That he has all licenses and permits necessary for his activities, including brokerage activities under this agreement, in accordance with local laws at his place of business and at the place of business of the potential client;
f. That he is aware of his responsibility regarding his own compliance regulations, particularly with regard to AML/CFT, ABC and international sanctions, and will implement or will implement measures to comply with these regulations in accordance with the provisions of this agreement.
13. The partner is solely responsible for all costs incurred in fulfilling these agreements and their obligations under this agreement. The company is not responsible for covering any of the partner's costs in this regard.
- Liability
1. The Partner shall indemnify the Company and all affiliated companies and business partners as well as officers from all damages, losses, (legal) costs and other liabilities arising from the use or non-use of the Service Offering or TokenPay by the Customer or the Partner or its mediation, a breach by the Customer or the Partner of this Agreement as well as an infringement of the rights of third parties by the Customer / the Partner including intellectual property or data protection regulations.
2. The service and TokenPay are provided on an availability basis. Although the company strives to ensure the availability of the service and TokenPay at all times, it does not guarantee availability. The company also does not guarantee the uninterrupted and continuous usability and operation of the service and TokenPay.
3. The Company shall be liable only for actual damages incurred by the Partner, provided the Partner notifies the Company of a breach of this Agreement within a reasonable time. In any case, to the extent permitted by law, the amount of liability shall be limited to the total amount of fees paid to the Company by customers referred by the Partner within the last three (3) calendar months following notification by the Partner under this Agreement. Excluded from this limitation are fees that the Company has invoiced to the Partner or to customers referred by the Partner as a result of a breach of this Agreement.
4. If the partner incurs damages, they are responsible for taking all necessary measures to limit these damages. If the partner fails to do so, they are liable for any resulting damages.
5. The partner is not entitled to compensation upon termination of this agreement.
6. In no event – to the extent permitted by law – shall the company, its affiliates, business partners, distributors or officers be liable for any indirect or consequential damage, including lost revenue, reputational damage, data loss or other technical damage, data leaks caused by the partner, interruptions in the availability of TokenPay or the service offering or any other similar damage.
7. In any case, the company's liability shall expire after one year, provided this is legally permissible and regardless of the grounds for liability.
- Force majeure
1. A party shall not be liable for damages which it can prove were caused by unusual and unforeseeable circumstances beyond its control and whose consequences could not have been prevented by any means necessary.
2. Force majeure or similar circumstances release the company from the obligation to provide the service and TokenPay for as long as the circumstance exists.
3. Each party shall notify the other party in writing of a force majeure event as soon as possible. The company may also do so via its website, service offerings, or similar means.
- Confidentiality and secrecy
1. Both parties acknowledge that in the course of their cooperation they may have access to each other's confidential information. Confidential information includes, but is not limited to, business plans, technical specifications, financial data, proprietary software, and any other information marked as confidential or reasonably considered to be confidential ("Confidential Information").
2. Both parties shall maintain the confidentiality of each other's confidential information and may not disclose, use, reproduce, or distribute it without the express written consent of the affected party, unless required by law. If a party is obligated to disclose confidential information due to legal requirements or as part of court orders or legal proceedings, that party shall inform the affected party and undertake to disclose only the necessary confidential information and to withhold and protect to the best of its ability any non-essential confidential information.
3. The confidentiality obligation shall survive the termination or expiry of this agreement and shall remain in effect for a period of 10 (ten) years from the date of termination or expiry, unless otherwise required by law.
4. The parties undertake to take all reasonable measures to protect the other party's confidential information, including implementing appropriate security measures to prevent unauthorized access.
5. It is assumed that the term "confidential information" does not include:
a. Information that is publicly known or easily accessible at the time of disclosure;
b. Information that becomes publicly known or easily accessible after disclosure by the partner or the company, unless there is a breach of this agreement;
c. Information that the partner or company can prove was known to them prior to its disclosure by the partner or company;
d. Information that the partner or company can prove was provided to them by a third party who was authorized to do so and who was not subject to any obligation of confidentiality or restricted use.
6. Both parties undertake to pass on this confidentiality agreement to all involved employees, affiliated companies, legal successors and other involved natural and legal bodies and to obligate them to confidentiality as well.
- Privacy Policy
1. The parties shall comply with the statutory provisions on data protection, in particular the regulations of the GDPR and the new Federal Data Protection Act (BDSG-neu), and shall obligate their employees accordingly. This applies in particular to the obligation of persons involved in data processing to maintain data secrecy (§ 53 BDSG-neu).
2. If the performance of the contractual services requires the transfer or processing of personal data, the parties shall conclude a separate data processing agreement (DPA).
- Disclaimer, information on risks in the blockchain sector and terms and conditions for third-party partners
1. Blockchain-based transactions involve various risks for which the company, as stipulated in paragraph 6, assumes no liability, as these are third-party services. These risks include the total loss of transferred data and (monetary) value.
2. TokenPay is based on blockchain technology, which is decentralized and public. Therefore, despite the company's intellectual property rights or licenses held by affiliated companies, similar instruments can be created. This can lead to competition with other service providers or attempts at deception and fraud through deliberately similar offerings.
3. TokenPay is based on blockchain technology, which is decentralized and public. This allows third parties to create a different version of the blockchain by copying existing data records and continuing it ("forking"). In the event of a fork of a supported blockchain, the company may be forced to discontinue its service and TokenPay until it has verified that continued functionality can be guaranteed. Since a fork can occur at short notice, the company will most likely only be able to issue a very short-term warning to its partner. After a fork, it is the company's sole discretion to decide which version of the blockchain to continue supporting.
4. Since TokenPay is based on decentralized and public blockchain technology, the company has no means or obligation to prevent (malicious) attacks on the blockchain or to resolve problems with the blockchains on which TokenPay operates. This includes blockchain unavailability ("downtime"). Such events may delay or restrict the functionality of TokenPay. The company is not liable or responsible for any direct or indirect damages incurred by the customer as a result of such events.
5. The blockchains on which TokenPay operates may be changed by the company at any time and solely at its own discretion. If the company decides to discontinue support for TokenPay on a particular blockchain, it will notify customers at least 30 calendar days in advance in writing, by email, through the service offering, or by a comparable method. Following this notification, customers may, if necessary, migrate to another supported blockchain. If customers fail to migrate when necessary, the company is not liable for any subsequent events that occur on the formerly supported blockchain. The company does not provide support for unsupported blockchains and assumes no responsibility for any events related to TokenPay on those blockchains. The company aims to ensure that TokenPay always supports at least one (1) blockchain.
6. The customer's/partner's blockchain wallet is solely owned and controlled by the customer/partner. Accordingly, the company is not liable for any losses incurred in connection with the blockchain wallet. Likewise, the company is not liable for any damages resulting from the customer/partner providing an incorrect address to the company.
7. TokenPay uses various executable programs that decentrally own and manage crypto assets ("liquidity pools"). The company has no access to all crypto assets held in these liquidity pools and is not responsible for the actions carried out within them. Consequently, situations may arise where there is insufficient liquidity in the liquidity pools to complete a transaction. Such an event is beyond the company's control and responsibility, even though it may affect TokenPay's functionality. The company is not liable for any resulting damages. Similarly, (drastic) price fluctuations may occur between different crypto assets, including fiat-pegged tokens ("stablecoins"). This is also beyond the company's control and responsibility, and the company is not liable for any resulting direct or indirect losses or damages.
8. Because TokenPay is based on public and decentralized blockchain technology, errors can occur in smart contracts, including those in the liquidity pools used, which may restrict or prevent TokenPay's functionality. This also includes errors in the RPC interfaces, documentation, specific hacking attacks, central libraries for operating the blockchains, and similar technologies and code elements. This can, among other things, lead to exchange rate risks in consecutive transactions.
9. Situations may also arise in which crypto assets, particularly stablecoins, are not convertible to traditional currencies as expected. The company accepts no liability for such situations.
10. The company seeks various collaborations with third parties to expand the platform's service offerings. Using third-party services may incur additional fees for the customer and end users. The company will inform customers of any such additional fees in a timely manner. With such a solution, the company never has access to customer funds and does not conduct any transactions on behalf of customers. In cooperation with third parties, the company may request more comprehensive data from partners, customers, and end users as part of a Know Your Customer (KYC) process, which will then be shared with these third parties. By disclosing such data, the partner consents to this practice. The partner agrees to the use of third-party services. Service expansions may include, but are not limited to, the following:
a. The integration of an on- and off-ramp solution that should enable the exchange of stablecoins into traditional currencies.
b. The integration of additional deposit and withdrawal partners, which (a) is intended to include currency exchange.
c. The integration of external partners for the implementation of "Know-your-Customer" (KYC) procedures and (sanctions list) monitoring.
d. The integration of external partners for connecting blockchain wallets and switching blockchains.
e. The integration of so-called decentralized exchanges, which enable cryptocurrency swapping before the transaction is initiated for the end customer, as well as the integration of so-called bridges, which enable the transfer or swapping of cryptocurrencies from one blockchain to another before the transaction is initiated for the end customer, and other comparable services.
- Other regulations
1. This agreement is governed by German law. The partner shall first notify the company of any breach of this agreement. All disputes between the parties shall be resolved primarily through amicable negotiations. All disputes arising out of or in connection with this agreement or its validity shall be finally settled under the Rules of Arbitration of the German Institution of Arbitration (DIS), to the exclusion of recourse to the ordinary courts. The arbitral tribunal shall consist of three arbitrators. The place of arbitration shall be Frankfurt am Main. The language of the proceedings shall be German. The applicable law shall be German law. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are excluded.
2. Amendments or additions to this agreement, including this written form clause, must be in writing unless a stricter form is required by law.
3. Should any provision of this agreement or any future amendment be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions of this agreement shall not be affected. The same shall apply if it should transpire that the agreement contains a gap. In place of the invalid or unenforceable provisions, or to fill the gap, a suitable provision shall apply, to the extent legally permissible and with retroactive effect to the date of conclusion of this agreement, which, to the extent legally permissible, most closely approximates what the parties intended or would have intended according to the meaning and purpose of the agreement, had they considered the matter when concluding this agreement or when subsequently adding the provision.
English version – only for reference
General Terms and Conditions for Partners
These General Terms and Conditions describe the terms and conditions under which you (“Partner”) and UhuPay GmbH, a corporation with its registered office at Mergenthalerallee 73-75, 65760, Eschborn, Germany, after referred to as “Company”, work together. This Agreement does not govern the relationship between the End Customer and the Customer, the End Customer and the Company, the Customer and the Company, you and the Customer or you and the End Customer.
The Partner is obliged to read this Agreement, as it contains decisive terms of use and contractual components for the joint cooperation. By registering as a partner, the partner confirms that he has read and understood this agreement and accepts all terms and conditions. If the Partner does not accept this, the Partner is not authorized to register as a Partner.
To register as an Affiliate, the Affiliate must be a legal or natural person and be able to enter into a legally binding contract with the Company and fulfill the terms and conditions of this Agreement.
In addition, by registering as a Partner, the Partner certifies that it is not subject to economic or trade sanctions administered or enforced by any governmental authority or otherwise listed on the Prohibited or Restricted Parties List, or a citizen or resident of any jurisdiction or territory that is subject to comprehensive nationwide, territory-wide or regional economic sanctions by the Federal Republic of Germany. In addition, the Partner represents and warrants to the Company that its registration as a Partner complies with all applicable laws and regulations and that it will not use the collaboration to conduct, promote or otherwise facilitate illegal activities.
The original version of this agreement is written in German. Other translations are for convenience only and are not legally binding. Only the German version is legally binding.
Subject matter of the agreement and important definitions
1. the Partner and the Company have a relationship of trust, which has resulted in an interest in the Partner distributing the Company's products to its contacts.
This Partner Agreement describes the terms and conditions under which the Company provides the Partner with the Service Offering and the TokenPay product, each available at usetokenpay.com and other subdomains, for distribution to the Partner's customers. This Agreement does not govern the relationship between the Partner and the Customer, the Partner and the End Customer, the Company and the Customer or the Company and the End Customer
2. the original version of this agreement is written in German. Any further translations are for convenience only and are not legally binding. Only the German version is legally binding.
(3) By entering into this Agreement, the Company authorizes the Partner to distribute TokenPay and the Company's service offering to the Partner's contacts.
(4) “TokenPay” means the Company's software solution, which includes technical infrastructure for the execution of blockchain-based transactions. TokenPay acts solely as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions.
TokenPay acts exclusively as a software solution for the customer to facilitate the acceptance and processing of blockchain-based transactions. In particular, TokenPay consists of the TokenPay API, the TokenPay plug-ins for various web-building systems, the TokenPay buttons and TokenPay QR codes, the TokenPay payment links, the TokenPay exchange page and associated modules, the TokenPay checkout page with associated TokenPay checkout sessions, which provides a user interface for liquidity pools, based on the decentralized and public blockchain, the automatic email confirmation on the TokenPay checkout page, the internal module for checking whether a blockchain transaction has been carried out, and the manual hash entry function on the TokenPay checkout page for manually adding transactions. The Polygon blockchain is currently supported as an EVM-based blockchain with chain ID 137; other compatible blockchains include Ethereum, Arbitrum, Optimism, Base, Binance Smart Chain and Avalanche. In addition, the company strives for continuous further development, which may lead to adjustments to this definition.
5. the company may also provide general consulting services to the partner or the customer and, in cooperation with the TokenPay group of companies (Kolibri GmbH, UhuToken Blockchain Servicegesellschaft mbH, UhuPay GmbH, Flamingo GmbH), license intellectual property rights to a limited extent and pass on know-how.
However, this is not part of this agreement and shall be regulated by subsequent agreements described below. If there is a need for general consulting services and the licensing of existing property rights or the transfer of know-how, the company and the partner / customer shall conclude a further, new agreement. In this case, all know-how transferred within the scope of this agreement shall be deemed newly transferred to the partner / customer and not as know-how already known to the partner / customer. However, in addition to paragraph 1, the distribution of the services described above and similar services in connection therewith and/or with the Partner's service offering and TokenPay to customers shall form part of this agreement.
6. “Payment” means the action of the End Customer, a payment made by the Customer using the TokenPay API, the TokenPay Plug-Ins, the TokenPay Payment Links, the TokenPay Exchange Page and related modules, the TokenPay Button or the TokenPay QR Codes to request an integrated TokenPay Checkout Session with a TokenPay Checkout Page and, if applicable, to subsequently fill in and submit the data fields of the TokenPay Checkout Page once and thus also use the internal module for checking blockchain transactions, the e-mail confirmation on the TokenPay Checkout Page and/or the manual hash input function on the TokenPay Checkout Page.
7) “Service offering” means the digital platform offerings through which the customer controls his interactions with the TokenPay product. This includes the corporate customer dashboard – a web application accessible via the Internet – with a transaction overview, a customer overview, a general overview, as well as various configuration options for the TokenPay API, the TokenPay checkout page, the TokenPay payment links and the TokenPay plug-ins, as well as filter and export functions. In addition, this includes support services in written form, by e-mail, by telephone or with comparable technologies. Information offerings such as websites, the private customer dashboard – also a web application accessible via the Internet – with a transaction overview and other comparable supporting information and services are also included. The range of services also includes the integration of third-party services in accordance with section 10, paragraph 10 in the corporate and private customer dashboard.
8) “Customer” means a third party that uses the Software Solution and TokenPay to support its end customers in order to accept payments from them or carry out other transactions. As part of the business relationship between the Company and the Customer, the Customer is obliged to provide certain information to the Company and to fulfill certain obligations.
In addition, the customer is potentially obliged to pay fees.
9) “End Customer” means a third party that uses the TokenPay software solution initiated by the Customer in order to make a payment to the Customer.
10. “Distribution” or “Referral” means activities by the Partner with its Contacts (as defined in clause 5, paragraph 1) which persuades Contacts to use the Company's Products (as defined in clause 5, paragraph 1).
Conclusion of the agreement, term and termination
1. this agreement is concluded for an indefinite period.
2. the Partner shall draw the Customer's attention to the general terms and conditions of blockchains, network operators and other third parties, which are a prerequisite for the use of TokenPay, and shall comply with them themselves
3. both parties have the right to terminate the agreement in writing with a notice period of three (3) months to the end of the month. This does not affect extraordinary termination, in particular in the event of a breach of compliance measures.
4. the Company's obligation to allow the Partner to distribute the Service Offering and TokenPay to customers shall end upon termination of the Agreement. Any accounts and similar accesses will also be closed and / or deleted. The partner has no right to compensation – even in the event of extraordinary termination, other compensation or the transfer or surrender during the cooperation period.
Conversely, the Company shall have no further claims against the Partner unless the Partner has breached this Agreement.
Information provided by the Partner to the Company
1. the Partner is obliged to provide the Company with correct and sufficient information upon request. The information serves to confirm the identity of the Partner and its management and owners and to plan the operation of the Service Offering and TokenPay as well as the associated internal risk management. The Partner agrees to the disclosure of this information to third party services for the purpose of carrying out know-your-customer checks and similar checks.
2. if there is suspicion of damage to the reputation or damage to the reputation of the company, or verification of the partner is not (or no longer) sufficiently possible, the company is entitled to terminate this agreement extraordinarily without notice.
3. the service offer, e-mail messages, telephone calls and similar means shall be used for communication. Communication shall take place in German. Exceptions are possible at the company's discretion. The Company shall draw the Partner's attention in particular to the following, which the Partner accepts:
4. communication using electronic means of communication in particular harbors various risks with regard to confidentiality. The customer is aware of the risks associated with unencrypted and non-secure communication channels, in particular the risk that information about potential customers may inadvertently be disclosed to third parties. If the Partner uses such communication channels, it shall indemnify the Company against any claims for loss or damage incurred by the Partner and/or its affiliates or the potential customer, to the extent permitted by law. 5.
5. for quality assurance, legal and regulatory compliance and evidentiary purposes, the Partner expressly authorizes the Company and/or its Affiliates to record and store telephone conversations and communications by electronic means in such manner as the Company and/or its Affiliates deem appropriate in its sole discretion. The Company shall inform the Partner of this in advance. The Partner may inspect all stored data at any time upon request.
Rights and responsibilities of the company
1. the Company owns and retains all rights to TokenPay and the Service Offering, as well as related license rights, trademark rights, copyrights and rights of use. The service offering and the use of TokenPay include the aforementioned rights.
2. the Company may enable the Partner or customers referred by the Partner to use third-party services. The Company assumes no responsibility for the content or actions of such third party services. The Partner's / Customer's interaction with such Third Party Services is solely at the Partner's / Customer's own risk. The Company is not responsible for the accuracy of the content, except for content created by the Company. Thus, the company is also not responsible for information that the partner / customer passes on through third-party services.
3. the company is entitled to use the (trade) name and logo of the partner for its own advertising and marketing measures, for example as part of the website, company presentations, live events and published information brochures.
4. for integrations in accordance with section 5, paragraph 2, sentence 1, the company undertakes to provide support services and similar instructions. If complications nevertheless arise, the company undertakes to provide capacities for an integration until it is integrated into the customer's system without any incidents. The company will also provide ongoing support services for the duration of this agreement to customers who have been referred as contacts of the partner.
5. the company will integrate a partner page into its website in the future. This partner page shall generally represent the partner program, the legal basis of which is defined in this agreement, for example, to the outside world and shall serve in particular as a point of contact for interested parties who are potential customers of the company to select a suitable partner to accompany the integration. As soon as this web presence is available, the company undertakes to list the partner in this directory, provided that the partner's main field of business matches the company's services and sectors. If necessary, the company will also present this offer in further advertising measures.
6 Similar to the above paragraph, the company also intends to establish a quality seal. As part of this, uniform quality standards shall be defined generally and specifically in the experience with the integration of the company's products and expressed in one or more quality seals. The company then adds these quality seals to the partner listing in accordance with the above paragraph. The Partner may also use this quality seal on the Partner's website or other advertising materials, for example.
7. Similar to the above paragraph, the Company also intends to provide the TokenPay Partner Program (“Partner Program”). As part of the Partner Program, the Partner is given the opportunity to distribute the service offering and TokenPay to suitable customers or end customers for its own account – independently of the remuneration provisions in section 5, section 3a. The Partner can set individual remuneration rates for each customer and transaction. These remuneration rates are shown separately by TokenPay. The Partner is not entitled to declare these as TokenPay fees. The other provisions of this agreement, in particular those in section 5, continue to apply and also apply to the partner program.
Rights and responsibilities of the partner
1. in addition to section 1, paragraph 1 of this agreement, the Partner is authorized by the Company to actively distribute TokenPay and the service offering and all associated services, including those in accordance with section 1, paragraph 5, last sentence, to its customers, business contacts, networks, etc. (“Contacts”), provided that these activities do not violate section 3, paragraph 2. The following more detailed regulations apply:
a. The Partner has the opportunity to present Tokenpay, the service offering and other services defined below to Contacts as part of brokerage or sales activities.
The Partner shall decide on the appropriateness of a presentation at its own professional discretion (in particular taking into account the timing, the legal system and the applicable laws and international sanctions).
b. As part of this, the Partner also has the opportunity to participate in TokenPay's infrastructure programs, which include whitelabeling solutions for TokenPay and the Service Offering, cooperation programs for individual payment and remittance solutions based on TokenPay and the Service Offering, cooperation programs for listings of individual crypto currencies with TokenPay, as well as the brokerage of cross-border payments, cross-network payments, crypto payment links, crypto exchange services (buying and selling), on- and off-ramping services and concierge and brokerage services in the high-end customer segment, as described above.
c. The Partner must inform the Company in writing (eg via email or text message) of the details of the referred contact before the Company begins onboarding with the referred contact. Exceptions to this are possible on a case-by-case basis with the written approval of the company (eg by email or text message).
d. In addition, the parties agree that only one partner can be specified for each mediated contact and that, if another partner has already mediated the contact, the company alone decides which partner it links with the customer. If an introduction is made by a group of natural and / or legal persons, a contact person shall contact the company as a contact person and subsequently divide any remuneration individually and appropriately in accordance with applicable law and inform the company in detail.
e. After being contacted by the partner, the company shall get in touch with the potential customer and negotiate the establishment of a business relationship. The decision as to whether the company enters into a business relationship with the potential customer is at the sole discretion of the company. If necessary, the company will review the relationship between the partner and the customer and also request information from the partner. The partner is obliged to provide this information immediately and in full.
f. Upon and after entering into a business relationship, the Partner is not authorized to commit the Company in any way to specific actions and offers vis-à-vis the Customer.
The Partner shall not make any representations to the Customer which are not expressly set out in this Agreement or the advertising materials in accordance with paragraph 5.
G. For the purposes of this Agreement, a Referred Contact means a Customer who has been referred to the Company in accordance with the following requirements:
i. The Customer has been notified to the Company by the Partner in accordance with the above conditions;
ii. The Client has successfully completed all required onboarding steps (including the necessary KYB / due diligence checks) and has been contractually accepted as a Client by the Company or an Affiliate of the Company;
iii. The Customer maintains an account with the Company after onboarding or an individual software or license agreement has been entered into and this has not been terminated by the Customer or the Company either ordinarily or extraordinarily;
iv. The Customer has commenced an integration pursuant to paragraph 2, sentence 1, or authorized the commencement of software or license services pursuant to paragraph 2, sentences 2 and 3, within one year from the date of notification by the Partner to the Company.
v. The customer is not yet a customer of the company or an affiliated company on the date of notification by the partner to the company.
2. the Partner is authorized to integrate or offer TokenPay independently with contacts. The Partner sells additional products as described above as software and licensing services of the Company. If such a product is successfully sold, the contact and the company then conclude a further agreement to regulate this new business relationship and the services to be provided.
3. the Partner is entitled to remuneration for the successful sale of the products described above to Contacts. The Company and the Partner agree that this remuneration is appropriate and that the Partner has no right to the payment of further commissions or similar. In principle, the remuneration can be agreed individually between the Company and the Partner on a case-by-case basis and confirmed in writing (eg by e-mail or text message) by the Company. Unless otherwise specified above, the following remuneration is agreed as a guideline:
a. For integrations in accordance with paragraph 2, sentence 1: The Partner is entitled to a fee – per transaction process. This remuneration amounts to 2 (two) euro cents per transaction carried out. Apart from this, individual, one-off lump sums can also be agreed.
In the case of transactions that did not occur in the context of the TokenPay payment software, but in the context of TokenPay cross-border payments and TokenPay cross-network payments, a volume-based fee in relation to the transaction volume of 10 (ten) is agreed instead of the fixed fee. The fee shall apply for an unlimited period of time.
b. The prerequisite for the ongoing remuneration per transaction in the period defined above is that the customer continues to maintain a business relationship and an active account in the service offering and that this agreement between the company and the partner continues to exist.
c. For other products apart from the integration according to paragraph 2, sentence 1, for software services: The remuneration amounts to 5% (five hundredths) of the net order volume of the (non-binding) offer which the Company prepares in advance.
d. For other products apart from the integration pursuant to paragraph 2, sentence 1, for license services: The remuneration shall amount to 20% (twenty hundredths) of the net order volume of the individual order for the entire term of the individual order.
e. All of the aforementioned remunerations are net amounts and are paid at the beginning of the month for the term of the previous month.
The Partner is obliged to create an end customer or customer account in accordance with the applicable terms and conditions of the Company and to go through the Company's onboarding process. The remuneration will be paid out through corresponding smart contracts to the wallet or account in the Partner's service offering or, in the event of deviating regulations, can be paid out to the specified bank account or in another individually agreed manner confirmed in writing (eg by e-mail or text message) by the Company.
f. The Company shall issue a corresponding credit note to the Partner. All fees are calculated in euros. Company is not responsible for, and Company agrees not to pay, any third-party fees or blockchain fees incurred by Partner or Partner's contacts. The Affiliate shall be responsible for all applicable taxes in connection with its compensation.
G. The amount and modality of the agreed remuneration may be revised by the company. In principle, this should take place in dialogue with the Partner as far as possible, taking into account the individual business activities and needs of the Partner and the previous cooperation with the Partner. The Company shall confirm the final changes to this to the Partner in writing (eg by e-mail or text message) at least 30 (thirty) days in advance.
4. the Partner confirms to the Contact when making contact and upon request that it will receive remuneration for the sale of the products.
5. in order to carry out sales activities, the Partner is entitled to use all publicly accessible advertising materials, including the company's publicly accessible websites. If these are classified as confidential (in particular recognizable by the note “confidential” or “confidential” in the footer of a document), the Partner must ensure that it is the current document in each case and that it is authorized to pass it on to the contact – this can be achieved, for example, through appropriate confidentiality agreements or written confirmation by the Company (eg by e-mail or text message). In addition, the company can provide the partner with further documents or develop these together individually tailored to individual contacts or contact groups. Independently created advertising materials containing names, brands, slogans, logos or products / product descriptions must be approved in writing (eg by e-mail or text message) before use by the company.
6 The Partner may – if appropriate – offer the Company's products to its new and existing contacts on an ongoing basis.
7. the Partner may also include the quality seal in accordance with section 4, paragraph 6, on its website, for example in the footer of the website or as part of a service description on the website.
8. the Partner confirms that it will not carry out any activities that interfere with the service offering or TokenPay. The Partner confirms that it will not store or transmit any content of TokenPay and the Service offering that violates applicable law or fair use. The Partner confirms that it also does not encourage other users to engage in such activities.
9. the service offering may contain links to third-party sites. The Partner visits third-party services at its own risk.
10. the Affiliate confirms that it does not store or transmit any content from TokenPay and the Service that violates applicable law or fair use. The Partner confirms that it does not encourage other users to engage in such activities. The Partner confirms that it will not copy, modify, alter, reproduce or otherwise use protected material, trademarks or other intellectual property of the Company to which it is granted access other than as set out in paragraph 5.
11. the Partner confirms that it holds all licenses, registrations and/or memberships (eg membership of a self-regulatory organization or Chamber of Industry and Commerce) that may be required by law for the provision of its professional activities and services to potential clients, both at its registered office and at the location of its operational activities:
a. The Partner agrees to provide all documents as evidence and to allow the Company to independently verify the above requirements by any legal means.
b. The Partner confirms that it is familiar with and complies with all anti-money laundering (“AML”), countering the financing of terrorism (“CFT”), anti-bribery and corruption (“ABC”) and anti-breach of international sanctions laws and regulations applicable to the prospective client. As a minimum standard, the Partner must comply with the recommendations of the Financial Action Task Force (“FATF”) in relation to all dealings with the Company and/or its affiliates, including more stringent local regulations or operational arrangements.
c. The Partner undertakes to inform the Company immediately of any changes to its licenses, registrations and/or memberships, in particular of the withdrawal of licenses or the introduction of licensing and approval requirements or similar regulations that apply to the Partner's business activities in the country in which the Partner has its registered office or in which the Partner carries out its operational activities.
d. Business activities carried out by the Partner in the country of the potential customer are subject to local laws and regulations. The Partner hereby confirms to the Company that, in the case of cross-border activity, it is responsible for ensuring compliance with all laws and regulations applicable to its business activities in the context of such cross-border activity, in particular for the offering of financial products and services (if applicable).
e. The Partner shall ensure that the prospective client is treated fairly and equally, in particular vis-à-vis other contacts. Therefore, the Partner shall take all necessary measures to identify and avoid conflicts of interest that result in effects contrary to the interests of the Prospective Client and, to the extent required by law, disclose any potential or existing conflicts of interest to the Prospective Client.
12. in addition, the Partner hereby represents, warrants and undertakes the following during the term of this Agreement:
a. That it shall not pay any part of the remuneration paid under this Agreement to the Client or otherwise divide the remuneration with the Client or transfer it to the Client;
b. That it shall not declare any part of any fees it imposes on the Client as fees of the Company or its Affiliates;
c. That he complies with all local and country-specific laws and regulations in relation to his own professional activities, in particular in relation to AML/CFT, ABC and international sanctions;
d. That he supports the Company in the areas of AML/CFT, ABC and sanctions with regard to the onboarding of a referred client and provides all information known about the client; and that he informs the Company immediately if there is any suspicion of money laundering or terrorist financing;
e. That it holds all licenses and permits as may be required for its activities, including brokering activities under this Agreement, under the local laws of its domicile and the domicile of the prospective client;
f. That it is aware of its responsibility with regard to its own compliance regulations, in particular with regard to AML/CFT, ABC and international sanctions, and will implement or is implementing measures to comply with these regulations in accordance with the provisions of this agreement.
13. the Partner shall be responsible for all of its own costs incurred in the performance of this Agreement and its obligations under this Agreement. The Company shall not be responsible for any costs incurred by the Partner in connection therewith.
Liability
1. the Partner shall indemnify the Company and all affiliated companies and business partners and bodies against all damages, losses, (legal) costs and other liabilities arising from the use or non-use of the Service Offering or TokenPay by the Customer or the Partner or its intermediary, a breach of this Agreement by the Customer or the Partner and a breach of the rights of third parties by the Customer / the Partner, including intellectual property or data protection regulations.
2. the Service Offering and TokenPay are provided on an availability basis. Although the Company endeavors to make the Service Offering and TokenPay available at all times, it does not guarantee availability.
The Company also does not guarantee the uninterrupted and continuous usability and performance of the Service and TokenPay.
3. the Company shall only be liable for actual damages incurred by the Partner if the Partner notifies the Company of a breach of this Agreement within a reasonable time. The amount of liability shall in any event, to the extent permitted by law, be limited to the total amount of fees paid to the Company by customers referred by the Partner within the last three (3) calendar months from the date of notification by the Partner under this Agreement. Excluded from this are fees charged by the Company to the Partner or customers referred by the Partner due to a breach of this Agreement.
4. if the Partner suffers a loss, it is responsible for taking all measures to limit this loss. If the Partner fails to do so, it shall be liable for damages in this connection.
5. the Partner shall not be entitled to any compensation in the event of termination of this Agreement.
6. in no event, to the extent permitted by law, shall the Company, its affiliates, business partners, distributors or officers be liable for any indirect or consequential damages, including loss of revenue, loss of reputation, loss of data or other technical damages, data leakage caused by the Partner, interruption of the availability of TokenPay or the Service or any other similar damages.
7. in any event, the Company's liability shall, to the extent permitted by law and irrespective of the cause of liability, expire after one year.
Force Majeure
1. a party shall not be liable for damages which it can prove were caused by unusual and unforeseeable circumstances beyond its control and the consequences of which could not have been prevented by any means.
2. force majeure or similar circumstances shall release the Company from the obligation to provide the Service and TokenPay for as long as the circumstance exists.
3. a party shall notify the other party in writing of a force majeure event as soon as possible. The Company may also do so via its website or the Service Offering or similar means.
Confidentiality and non-disclosure
1. both parties acknowledge that they may have access to each other's confidential information in the course of their collaboration. Confidential information includes, but is not limited to, business plans, technical specifications, financial data, proprietary software and any other information that is marked as confidential or is reasonably believed to be confidential (“Confidential Information”).
If a party is obliged to disclose confidential information due to legal obligations or in the context of court judgments or court proceedings, this party shall inform the party concerned and undertakes to disclose only the necessary confidential information and to withhold and protect non-essential confidential information to the best of its ability.
(3) The confidentiality obligation shall survive the termination or expiration of this Agreement and shall continue for a period of 10 (ten) years from the date of termination or expiration, unless otherwise required by law.
4. the parties agree to take all reasonable steps to protect the other party's Confidential Information, including implementing appropriate security measures to prevent unauthorized access
5. it is understood that the term “Confidential Information” does not include:
a. Information that is publicly known or readily accessible at the time of disclosure;
b. Information that becomes publicly known or readily accessible after disclosure by the Partner or the Company, unless there is a breach of this Agreement;
c. Information that the Partner or the Company can prove was known to them prior to its disclosure by the Partner or the Company;
d. Information which the partner or the company can prove was provided to it by a third party who was authorized to do so and who was not subject to an obligation of confidentiality or restricted use.
6. both parties undertake to pass on this confidentiality agreement to all employees, affiliated companies, legal successors and other natural and legal bodies involved and to impose the same confidentiality obligation on them.
Data protection
1. the parties shall comply with the statutory provisions on data protection, in particular the provisions of the GDPR and the BDSG-new, and shall oblige their employees accordingly. This also applies in particular with regard to the obligation of persons involved in data processing to maintain data secrecy (§ 53 BDSG-new).
2. if personal data is transferred or processed in order to perform the contractual services, the parties shall conclude a separate order processing agreement (AVV).
Disclaimer, information on risks in the blockchain area and conditions for third-party partners
1. blockchain-based transactions are associated with various risks for which the company assumes no liability as set out in section 6, as these are third-party services. These risks include a total loss of the transferred data and (monetary) values.
2 TokenPay is based on blockchain technology, which is decentralized and public. Therefore, despite the company's intellectual property or licenses from affiliated companies, similar instruments can be created. This can lead to competitive situations with other service providers or attempts at deception and fraud through deliberately similar offers.
3) TokenPay is based on blockchain technology, which is decentralized and public – this makes it possible for third parties to create another version of the blockchain by copying the existing data records and continuing them (“fork”). In the event of a fork of a supported blockchain, the company may be forced to discontinue the service offering and TokenPay until the company has verified that the functionality can still be ensured. Since a fork can take place at short notice, the company will most likely only be able to pass on a very short-term warning to the partner in this case. After a fork, it is up to the company to decide which version of the blockchain should continue to be supported.
4. as TokenPay is based on decentralized and public blockchain technology, the company has no ability or obligation to prevent (malicious) attacks on the blockchain or to solve problems with the blockchains on which TokenPay operates. This also includes unavailability of the blockchain (“downtime”). Such events may delay or restrict the functioning of TokenPay. The Company shall not be liable or responsible for any indirect or direct damages suffered by the Customer in the event of such events. 5.
5. the blockchains on which TokenPay operates may be changed by the Company at any time and solely at the Company's sole discretion. If the Company decides to discontinue TokenPay's support for a particular blockchain, it shall notify Customers at least 30 calendar days in advance in writing, by email, through the Service Offering or by similar means. Following this information, customers may carry out any necessary migration to another supported blockchain. If customers do not carry out a migration, although this would be necessary, the company is not liable for any further events that take place on the previously supported blockchain.
If customers do not perform a migration, although this would be necessary, the company is not liable for any further events that take place on the previously supported blockchain. The Company does not provide support for blockchains that are no longer supported and accepts no responsibility for any events that occur on that blockchain in connection with TokenPay. The Company endeavors to ensure that TokenPay always supports at least one (1) blockchain.
6. the Customer's / Partner's blockchain wallet is solely owned and controlled by the Customer / Partner. Accordingly, the Company shall not be liable in connection with any losses incurred in connection with the Blockchain Wallet. Likewise, the Company shall not be liable for the provision of an incorrect address by the Client / Partner to the Company and any resulting damages.
7 TokenPay uses various executable programs that hold and manage crypto assets in a decentralized manner (“liquidity pools”). The company has no access to all crypto assets held in liquidity pools and bears no responsibility for the actions carried out in the liquidity pool.
Such an event is not within the Company's sphere of influence and responsibility, even if it may affect the functionality of TokenPay. In such cases, the company is not liable for any resulting damages. There may also be (drastic) price fluctuations between different crypto assets, including fiat-pegged tokens (“stablecoins”). This is beyond the Company's control and responsibility, and the Company shall not be liable for any direct or indirect losses and damages incurred.
8) As TokenPay is based on public and decentralized blockchain technology, errors may occur in smart contracts, including in the liquidity pools used, which may limit or prevent the functionality of TokenPay. This also includes errors in the RPC interfaces, documentation, special hacking attacks, central libraries for operating the blockchains and comparable technologies and code elements. Among other things, this can also lead to exchange rate risks for consecutive transactions.
9. situations may also arise in which crypto assets, in particular stablecoins, cannot be exchanged for traditional monetary assets as expected. The company accepts no liability for such situations.
10. the company strives for various cooperations with third parties in order to expand the range of services offered by the platform. The use of third parties may result in additional fees for the customer and the end customer. The company will inform customers about additional fees in good time. With such a solution, the company does not have access to customer funds at any time and also does not carry out transactions on behalf of customers. In cooperation with third parties, the company may request more comprehensive data from the partner, customers and end customers as part of a “know-your-customer” (KYC) procedure, which will be passed on to third parties. By disclosing such data, the Partner consents to this practice. The Partner agrees to the use of third-party services. Enhancements to the service offering may include, but are not limited to, the following:
a. The integration of an on- and off-ramp solution to enable the exchange of stablecoins into traditional currencies.
b. The integration of further deposit and withdrawal partners, which (a) should be expanded to include exchange currency.
c. The integration of external partners to carry out know-your-customer (KYC) procedures and (sanctions list) monitoring.
d. The integration of external partners for connecting blockchain wallets and changing the blockchain.
e. The integration of so-called decentralized exchanges, which enable a cryptocurrency exchange before initiation of the transaction for the end customer, as well as the integration of so-called bridges, which enable a transfer or exchange of cryptocurrencies from one blockchain to another blockchain before initiation of the transaction for the end customer, as well as other comparable services.
Other provisions
1. this agreement is concluded under German law. The Partner shall first notify the Company of any breach of the Agreement by the Company. All disputes between the parties shall be resolved primarily through negotiations between the parties. All disputes arising out of or in connection with this Agreement or its validity shall be finally settled under the Rules of Arbitration of the German Institution of Arbitration (DIS) without recourse to the ordinary courts of law. The arbitration tribunal shall consist of three arbitrators. The place of arbitration shall be Frankfurt am Main. The language of the proceedings shall be German. The applicable law in the matter is German law. The provisions of the UN Convention on Contracts for the International Sale of Goods shall be excluded.
2. amendments or additions to this agreement, including this written form clause, must be made in writing, unless a stricter form is required by law.
3. Should provisions of this agreement or a future amendment be wholly or partially invalid or unenforceable or subsequently lose their legal validity or enforceability, this shall not affect the validity of the remaining provisions of this agreement. The same shall apply if it should transpire that the agreement contains a loophole. In place of the invalid or unenforceable provisions or to fill the gap, an appropriate provision shall apply, as far as legally possible with retroactive effect to the time of conclusion of this agreement, which, as far as legally possible, comes closest to what the parties intended or would have intended according to the meaning and purpose of the agreement, if they had considered the point when concluding this agreement or when subsequently including the provision.