Your money
secure
in the world
TokenPay was developed to reduce transaction and exchange costs and, particularly in emerging markets, to increase the availability of payment and remittance methods. TokenPay operates according to German legal and technical standards, ensuring your global transactions are secure.
Secure. Compliant. Transparent.
Personal
TokenPay is available to you, whether you are a customer or not, at any time by phone, email, or messenger. We support you with all questions regarding TokenPay to make your transactions as convenient and secure as possible.
Secure
TokenPay and all TokenPay financial partners operate at the highest technical level. Your platform balance is always in your custody or with a regulated financial institution.
Regulated
TokenPay acts as a platform in collaboration with locally regulated, highly specialized financial institutions, thus meeting German, international and local compliance requirements at all times.
The best for your transaction with industry-leading financial partners
TokenPay offers products such as WorldRamp, WorldTransfer, and Digital Asset payments through its platform. To provide payment gateways and other services, TokenPay utilizes a network of industry-leading, specialized financial institutions regulated in local markets worldwide. TokenPay collects and structures data on behalf of its financial partners and submits it to the respective partner for compliance review. The final decision regarding whether to process a transaction or provide a service rests with the partner.
Based on your requirements, the TokenPay platform selects the most suitable TokenPay financial partner combination for your transaction. Our customer service team is available to provide ongoing support, while our onboarding team acts as the interface to our TokenPay financial partners.
Our shared goal is to process your transaction quickly, easily and, above all, cost-effectively.
We are here for you
Our customer service is just a message or a call away. We're happy to assist you with illustrated instructions, by phone, message, or email to answer your questions or resolve your issue. As a German company, we offer consistent German customer service and German-language user interfaces across all channels.
Platform credit available at any time
The balance on the TokenPay platform is held in so-called stablecoins. All stablecoins are regulated financial instruments that function, in simplified terms, as a digital copy of the respective currency. All stablecoins used are backed at least 1:1 by their corresponding base currency. This allows platform balances to be transferred cost-effectively and within seconds, worldwide and without borders.
Your entire platform balance is held either in your own self-custody decentralized wallet or in a centrally held wallet of one of our financial partners. With decentralized wallets, you also have the option of creating and using a self-custody wallet based on your email address through our partner ThirdWeb. The decision and control remain entirely with you.
We primarily use the following stablecoins and intermediary tokens:
USDC - USD stablecoin from Circle
USDC is a USD stablecoin issued by Circle Internet Financial, LLC, 1209 Orange St, Wilmington, 19801, United States of America. Since July 1, 2024, Circle Internet Financial Europe SAS, 4 Rue de Marivaux, 75002 Paris, France, has been an additional, second issuer of USDC.
Further information (provider website): https://www.circle.com/legal/usdc-terms
Note: The above information comes from the provider's website. Despite exercising the utmost care, we cannot assume any liability for its accuracy, correctness, or completeness.
USDT - Tether's USD stablecoin
USDT is a USD stablecoin issued by Tether International, SA de CV, Condominio Presidente Plaza, Level 12, Office 02, final Avenida la Revolución, Colonia San Benito, San Salvador, El Salvador. The contact person within the European Union is Rickert Rechtsanwaltsgesellschaft mbH, Colmantstraße 15, 53115 Bonn, Germany. The contact person for the United Kingdom is Rickert Services Ltd UK, PO Box 1487, Peterborough PE1 9XX, United Kingdom.
Further information (provider website): https://tether.to/en/legal/?tab=privacy-policy
Note: The above information comes from the provider's website. Despite exercising the utmost care, we cannot assume any liability for its accuracy, correctness, or completeness.
EURS - EUR stablecoin from Stasis
EURS is a EUR stablecoin issued by STSS LIMITED, C/O Millhall Consultants Ltd Building 8, The Carlson Suite, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0DD, United Kingdom.
Further information (provider website): https://stasis.net/legal
Note: The above information comes from the provider's website. Despite exercising the utmost care, we cannot assume any liability for its accuracy, correctness, or completeness.
UhuToken - Intermediate Token
The UhuToken is not a stablecoin or platform token, but a technical intermediary token used within the decentralized smart contracts of the TokenPay ecosystem. The UhuToken is issued by Flamingo GmbH, Mergenthalerallee 73-75, 65760 Eschborn, Germany, and exclusively distributed by UhuToken Blockchain Servicegesellschaft mbH, Mergenthalerallee 73-75, 65760 Eschborn, Germany.
More information: https://usetokenpay.com/uhutoken/
Transparency information from our companies
TokenPay is a registered trademark of UhuPay GmbH. This company is the main contact and operator of the TokenPay platform. Other companies provide additional services. Below is a list of our companies, their areas of responsibility, and postal addresses:
TokenPay (UhuPay GmbH) - Operating company of the TokenPay platform
UhuPay GmbH serves as the operating company for TokenPay and the TokenPay platform, managing all business relationships with private customers, corporate clients, and NGOs. It also maintains all business relationships with TokenPay financial partners, TokenPay sales partners, and TokenPay partners, as well as with service providers involved in providing the TokenPay platform.
Head office: Mergenthalerallee 73-75, 65760 Eschborn, Germany
Dependent branch office: Julius-Hatry-Straße 1, 68163 Mannheim, Germany
TOKENPAY INC - Operating company of the TokenPay platform in selected markets
TOKENPAY INC maintains select business relationships with TokenPay partners, TokenPay financial partners, and individual, corporate, and NGO customers in specific markets. If you also enter into a business relationship with TOKENPAY INC, this will be disclosed separately.
Address: Via Ricardo J. Alfaro, PH The Century Tower, Office 317, Betania, Province of Panama, Republic of Panama
Further information (provider website): https://international.usetokenpay.com
Flamingo GmbH - Issuer of the intermediary token UhuToken
Flamingo GmbH is the issuer of the intermediary token UhuToken. It does not conduct any business relationships with TokenPay financial partners, TokenPay sales partners, TokenPay partners, or private, corporate, or NGO customers.
Address: Mergenthalerallee 73-75, 65760 Eschborn, Germany
UhuToken Blockchain Servicegesellschaft mbH - Exclusive sales company of the UhuToken
UhuToken Blockchain Servicegesellschaft mbH is the exclusive distributor of the intermediary token UhuToken. It does not conduct business with TokenPay financial partners, TokenPay distributors, TokenPay partners, or private, corporate, or NGO customers. It does, however, conduct business with selected partners and customers.
Address: Mergenthalerallee 73-75, 65760 Eschborn, Germany
Transparency information from our European TokenPay financial partners
TokenPay uses various regulated financial partners to provide its services. To protect its business model and due to various legal agreements, TokenPay provides a complete list of all its financial partners only upon request and with a legitimate interest. Of course, you can view, manage, and terminate all business relationships, including related terms and conditions, privacy policies, and information you have with TokenPay financial partners, at any time. Below is a selection of TokenPay financial partners that we use, among others, to provide our services within the European Union (Note: The financial partners listed below are subject to change):
TokenPay financial partner Align
Align is operated by ALIGN LABS LTD, 3rd Floor 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom, and in the European Union by Intikemp sp. zoo, Bartycka 22B/21A, 00-716, Warsaw, Poland.
Registration and license numbers for CASP license: KRS 0001116900, REGON 529197757, NIP 5214078396
TokenPay's financial partner Stablegate
Stablegate is operated by STGG AG, Dammstrasse 16, 6300 Zug, Switzerland, and provided within the European Union by Coinder sp. zoo, Romana Dmowskiego 3 / 9, 50-203, Warsaw, Poland.
Registration and license numbers for VASP license: KRS 0001019528; NIP 8982289152
Division of tasks for maximum compliance and transparency
At TokenPay, we divide our customer interactions into 3 different task areas for maximum transparency in our communication.
Customer Service Team
The TokenPay customer service team is available to answer all your questions and help you choose the right product for your needs.
Onboarding team
The TokenPay onboarding team will guide you through the onboarding process with TokenPay financial partners and assist you with any questions regarding documents or other requirements. Information and documents will be forwarded directly. Decisions are made by the respective TokenPay financial partners.
Compliance Team
The TokenPay compliance team handles compliance violations, incidents, and extended audit processes. It continuously monitors the security of the TokenPay platform and is available to answer any questions regarding compliance and legal matters.
Where your money travels and where it comes from: Travel Rule Compliance
The Travel Rule is an international regulation for combating money laundering, enshrined in particular in the EU Money Transfer Regulation (TFR) and the MiCA Regulation. It creates an obligation to retain information on the origin and destination of funds – similar to traditional banking practices.
Especially in the context of digital assets, platforms often face the challenge of providing sufficient compliance standards to meet this rule.
The TokenPay platform ensures full compliance with the Travel Rule. Your transaction funds originate in your local bank account, are transferred via a TokenPay financial partner to the TokenPay platform (stablecoin balance), and then via another TokenPay financial partner to, for example, your foreign bank account in a different currency. All legally required data is collected by the TokenPay financial partners and stored according to the highest data protection standards.
Sanctions list screening
Together with TokenPay's financial partners, the TokenPay platform conducts a screening against sanctions lists with regard to individuals, companies and other organizations, countries, regions and wallet addresses.
In accordance with German law and all international sanctions lists recognized by Germany and used in practice, this ensures that the TokenPay platform remains free of sanctioned actors and is not misused for money laundering and other crimes.
Unavailable countries and regions
In accordance with German laws and all international sanctions lists recognized by Germany, due to requirements of TokenPay's financial partners and for risk management reasons for the TokenPay platform as a software solution, TokenPay is currently unable to serve some countries and regions.
Unavailable countries and regions are shown
Afghanistan, Belarus, Bhutan, Democratic Republic of Congo, Haiti, Iran, Cambodia, Cuba, Myanmar, North Korea, Russian Federation, Sudan, South Sudan, Syria, Ukraine, Venezuela, Western Sahara, Yemen
Unavailable blockchains indicate
Dash, Monero, Zcash
TokenPay as a platform
TokenPay, as the operator of the TokenPay platform, acts as a technical infrastructure service provider. As a German company, TokenPay places the highest value on compliance with German laws, best practices, and sanctions lists. Your sensitive personal and financial data will be stored and handled confidentially in accordance with German security standards.
TokenPay provides you, as a customer, with a software solution and customer support for using the TokenPay platform. Within this framework, TokenPay never has access to your funds and does not initiate any payments on your behalf or in your name.
All payments and regulated services are provided through TokenPay's financial partners. TokenPay's mission is to offer you the cheapest, fastest, and most comprehensive transaction option.
Three document types for compliance audits
Together with TokenPay's financial partners, the TokenPay platform works in this three-pronged approach during onboarding and the execution of transactions.
Proof of identity
An identity document, passport or driver's license serves as proof of identity and, together with some personal information, protects against money laundering and similar risks.
Proof of address
Proof of address is an official document, for example from a bank or government agency, that contains your name, address, and a current date (usually less than three months old). This protects against identity theft and serves as double verification in international payment transactions.
Proof of origin of funds
Above a certain transaction size, every payment must be traced back to its source. This is done using proof of origin, which can take various forms.
Have you been contacted by a suspicious person, are you worried, or would you like to file a complaint?
Independent
TokenPay was founded by Fabian Eckhart and Luca Felix Offer and remains wholly owned and managed by them. This means TokenPay is not dependent on third-party shareholders and can focus entirely on you, the customer: We pick up where your bank leaves off.
Code made in Germany
TokenPay is a German company headquartered in Eschborn near Frankfurt, with a branch office in Mannheim. We are proud that our platform, product, and code bear the "Made in Germany" label.
Hosted in Germany
TokenPay is made in Germany. TokenPay's main server is also located in Germany and hosted by a German company. This ensures high availability. At the same time, your data is stored in accordance with German data protection guidelines and regulations.