Relax. We start where your bank leaves off.
What can we do for you?
Our offers for you at a glance
WorldTransfer
WorldRamp
Infrastructure
Investment
Get in touch
By mail
By phone
Customer service:
+49 (0) 621 70276618
By mail
Headquarters:
Mergenthalerallee 73-75, 65760 Eschborn, Germany
Branch:
Julius Hatry Street 1, 68163 Mannheim, Germany
We are also happy to be there for you in person.
Report an emergency
Are you experiencing an emergency with TokenPay and need urgent support? We're working hard to help you as quickly as possible – and we need your help to do so: The more information you can provide, the better and faster we can assist you. Please fill out the form below; we'll get back to you as soon as possible.
What can emergencies be?
Below you will find examples of emergencies – of course, this is not a complete list and you may have an emergency that is not listed here:
- You logged into your wallet on another website and now all your assets are gone.
- You spoke on the phone with someone claiming to be from TokenPay or someone else, who pressured you to make a transfer, for example, for security reasons.
- Your TokenPay account wallet email address has been compromised; you have lost (sole) control over your email address.
- You made a transfer to the wrong wallet address
Report an incident
Do you have an incident you'd like to report to TokenPay? This incident can directly involve you, someone else using TokenPay, or simply be a general piece of information or situation. We strive to handle your incident with the utmost seriousness – and for that, we need your help: The more information you can provide, the better and faster we can assist you. Please fill out the form below; we will get back to you.
What kinds of incidents could there be?
Below you will find examples of incidents – of course, this is not a complete list and you may have an incident that is not listed here:
- You were contacted by someone claiming to be from TokenPay. You are unsure of this and would like to verify it.
- You were contacted by someone claiming to be from TokenPay and trying to get your data or even funds.
- You were contacted by a fake TokenPay account or you found one.
- You have received funds from decentralized sources whose origin you are unsure of (money laundering, sanctions, etc.).
- You have received funds whose origin violates applicable laws (money laundering, sanctions, etc.).
- You sent funds to someone who, as it later turned out, violated applicable laws (money laundering, sanctions, etc.).
- You have filed a complaint about TokenPay
